Erin Winstanley
Niagara Falls,ON
Summary
Dynamic leader with a proven track record at Canadian Tire, excelling in customer service management and team leadership. Skilled in employee training and adept at enhancing customer satisfaction through exceptional service and positive attitude. Achieved significant improvements in service levels by mentoring cashiers, showcasing strong multi-tasking and time management abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Cashier/Senior Customer Service Representative
Canadian Tire
Niagara Falls, ON
04.2019 - 06.2024
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Representative
Bentley
Niagara Falls, ON
01.2019 - 12.2019
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Medical Laboratory Assistant
CDI College
Hamilton, ON01-2007
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- Customer Service Management
- Team Leadership
- Refunds and exchanges
- Employee Training
Languages
English
Full Professional
Certification
Smart serve
Timeline
Head Cashier/Senior Customer Service Representative
Canadian Tire
04.2019 - 06.2024
Customer Service Representative
Bentley
01.2019 - 12.2019
Medical Laboratory Assistant
CDI College