Priya Chopra
RESEARCH ANALYST
Scarborough,ONTARIO
Summary
Detail-oriented and self-motivated data professional with 3+ years of experience in customer service, administrative support, and data management. Proficient in data entry, reporting, and quality control using advanced tools like Microsoft Excel and SAS Enterprise Guide. Recognized for accuracy, efficiency, and problem-solving in fast-paced, customer-focused environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head Cashier / Customer Service Representative
HMS Host (Starbucks)
11.2022 - 04.2024
- Maintained accurate records of over 200 daily transactions, ensuring compliance with company standards.
- Conducted detailed reviews of customer data for accuracy and consistency, enhancing operational efficiency.
- Delivered exceptional customer service, resolving inquiries promptly to maintain satisfaction levels.
Assistant Events Manager
Celesta Fiesta Events
11.2020 - 01.2022
- Successfully managed and executed 15 successful events, exceeding client expectations with meticulous planning and strategic problem-solving
- Implemented digital marketing strategies that boosted event attendance by 20%, driving
- customer engagement and brand visibility
- Acted as the primary client liaison, offering innovative solutions that ensured long-term client loyalty and satisfaction.
Education
Postgraduate Certificate - Marketing Research And Analytics
Centennial College
Scarborough, ON05-2024
Post Graduate Certificate - Event Management
Humber Institute of Technology & Advanced Learning
08-2023
Bachelor of Science - Mathematics
Panjab University
Chandigarh, Punjab, India05-2018
Skills
- Customer service
- Positive attitude
- Time management strength
- Advanced MS Excel and Data Entry Skills (VLOOKUP, PivotTables, Data Cleansing)
- Data Accuracy and Reporting
- Customer Data Management and Quality Control
- Process Improvement and Documentation
- Strong Organizational and Time Management Skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Google Analytics (GA4)
- SAS Enterprise Guide and Miner
- Smart Serve Certification
Timeline
Head Cashier / Customer Service Representative
HMS Host (Starbucks)
11.2022 - 04.2024
Assistant Events Manager
Celesta Fiesta Events
11.2020 - 01.2022
- Google Analytics (GA4)
- SAS Enterprise Guide and Miner
- Smart Serve Certification
Postgraduate Certificate - Marketing Research And Analytics
Centennial College
Post Graduate Certificate - Event Management
Humber Institute of Technology & Advanced Learning
Bachelor of Science - Mathematics
Panjab University
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