Rana Hoseini
Vaughan,Canada
Summary
Accomplished Underwriter and Customer Service Specialist with a proven track record at Pembridge Insurance Co., enhancing portfolio profitability by 30% through strategic risk analysis and client needs assessment. Expert in policy analysis and client relations and retention. blending analytical skills with effective decision-making to drive success. Excel in mentoring and collaboration, ensuring compliance and fostering strong broker relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Personal Line Underwriter
Pembridge insurance Co
04.2021 - Current
- Provide technical support and underwriting coaching for brokers on difficult and/or complicated risks.
- Work in an underwriting queue, using the phone and other means to answer underwriting referrals, authorize the binding of policies, and apply rules and guidelines in a full production environment.
- Approve cancellations, lapses of renewal policies, and re-rating of policies.
- Review existing client files to ensure all actions have been taken to improve the profitability and long-term success of our existing portfolio.
- Analyze relevant reports (such as home inspections, motor vehicle reports, and claims reports) to assess risk and claims exposure.
- Update soft skills through identified e-learning courses, and build product/industry knowledge through CIP.
- Perform risk analysis using technology, rating, and policy management, authorizing the acceptance of risk.
Customer care Agent
Allstate Insurance Co.
Toronto, Canada
08.2016 - 04.2021
- Company Overview: Toronto, Canada
- Provided existing clients with excellent advice and strong client experience necessary to retain their business and identified opportunities to up-sell and cross sell our product line to new and existing clients
- Front line Underwriter for new hires and new agents to help with their new businesses
- Collected client information and quote and sell Auto and Property insurance
- Followed up on all client accounts to resolve outstanding activities, cancellation issues
- Remained up to date on product knowledge and build relationships with insurance providers
- Continued self-development through industry training and community involvement
- Provided advice based on an insurance needs analysis that satisfies the client’s needs and life events
- Used each customer contact as an opportunity to get referrals for team and Allstate partners
- Toronto, Canada
Commercial line underwriter
Saman Insurance Co.
Tehran, Iran
01.2008 - 12.2015
- Company Overview: Tehran, Iran
- Aviation, Marine, industrial Oil and Energy insurance
- Underwrote more than 10 policies per day and ensured accuracy at all times
- Answered an average of 20 phone calls per day in a pleasant and professional manner
- Supervised staff of 4 and developed policies and procedures
- Developed strategies to market specific insurance coverage to potential customers
- Performed a wide range of administrative tasks to support management needs and provided other operational support when necessary
- Underwrote Marine, Aviation and Energy insurances with manual rating authorities
- Tehran, Iran
Customer Service and Sales Representative
Shipping Co.
Tehran, Iran
01.2006 - 12.2008
- Company Overview: Tehran, Iran
- Negotiated sales with suppliers, which increased customer base by 30%
- Engaged with several clients every day to meet their immediate and future needs, offered advice, handled complaints
- Tehran, Iran
Education
Bachelor Degree - Business Administration and Management
ECO University
Tehran, Iran01.2008
CIP Courses Taken - principal and practice of insurance, Auto, Property and Underwriting essentials
Insurance institute of Canada
Skills
Customer Service
- Detail Oriented
- Strategic Thinking
- Brand Champion
- Effective Decision Making
- Mentoring
- Client Needs Assessment
- Collaboration
- Oral Communication
- Written Communication
- Decision Making
- Analytical Skills
- Organization
- Time Management
- Ambiguity Elimination
- OTL
- CIP Enrollment
- Computer Skills
- MS Word
- Outlook
- Excel
- Professional Telephone Manner
- Compliance monitoring
- Hazard reviews
- Insurance regulations
- Policy analysis
- Underwriting guidelines
- Training and mentoring
- Industry trends
- Loss control
Certification
CIP courses taken principal and practice of insurance, Auto, Property and Underwriting essentials.
Accomplishments
- Received Employee of the Year Award
- Achieved outstanding performance rating
- Marine insurance and terminology certificate
- Aviation insurance certificate
- UIB Energy insurance certificate
Languages
English
Professional
Persian
Professional
Timeline
Personal Line Underwriter
Pembridge insurance Co
04.2021 - Current
Customer care Agent
Allstate Insurance Co.
08.2016 - 04.2021
Commercial line underwriter
Saman Insurance Co.
01.2008 - 12.2015
Customer Service and Sales Representative
Shipping Co.
01.2006 - 12.2008
Bachelor Degree - Business Administration and Management
ECO University
CIP Courses Taken - principal and practice of insurance, Auto, Property and Underwriting essentials
Insurance institute of Canada
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