RAN NAMKUNG
2602- 308 Alderson Ave Coquitlam,Canada
Summary
Empathetic and results-oriented customer service professional with over 3 years of experience in
fast-paced, client-facing environments. Adept at resolving client issues, managing financial
transactions, and building trusted relationships. Proven ability to work independently and collaboratively to support business goals and create positive customer experiences.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
Seoul, South Korea
01.2024 - 01.2025
- Managed daily store operations including scheduling, team supervision, and inventory coordination.
- Provided leadership and mentorship to team members, ensuring smooth workflow and adherence to protocols.
- Handled and resolved customer concerns with empathy, professionalism, and urgency.
- Managed inventory, store cash, and compliance with health & safety procedures.
Barista
Starbucks
Seoul, South Korea
01.2022 - 01.2024
- Delivered personalized, high-quality service to hundreds of customers daily in a high-volume environment.
- Promoted seasonal products and upsold complementary items to boost sales and improve customer satisfaction.
- Ensured accurate cash handling and followed health & safety protocols consistently.
- Greeted customers warmly and engaged in friendly conversation while taking their orders.
- Ensured consistent quality of drinks by following recipes and presentation standards.
Education
Bachelor of Arts (B.A.) - South African Studies
Hankuk University of Foreign Studies
02.2018
Bachelor of Arts (B.A.) - German Interpretation
Hankuk University of Foreign Studies
02-2018
Skills
- Customer Experience & Relationship Building
- Cash Handling & Transaction Processing
- Communication & Interpersonal Skills
- Team Collaboration & Leadership
- Time Management & Adaptability
- Conflict Resolution & Problem Solving
Languages
English Proficient (C2), Korean Proficient (C2)
Timeline
Shift Supervisor
Starbucks
01.2024 - 01.2025
Barista
Starbucks
01.2022 - 01.2024
Bachelor of Arts (B.A.) - South African Studies
Hankuk University of Foreign Studies
Bachelor of Arts (B.A.) - German Interpretation
Hankuk University of Foreign Studies
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