RAMZIA MAMDANI
St John’s
Summary
Dynamic and dependable professional with a proven track record of delivering exceptional customer service. Expertise in maintaining accurate cash handling and streamlining transaction processes to ensure efficiency and reliability. Committed to fostering a welcoming atmosphere that prioritizes customer satisfaction while effectively coordinating teams, managing timelines, and achieving project goals in fast-paced environments. Eager to transition into a new field, leveraging strengths in leadership and strategic planning to drive results and enhance team collaboration across diverse settings.
Overview
3
3
years of professional experience
Work History
Cashier
Lakeshore Food Mart
02.2025 - 03.2025
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance shopping experience.
- Processed 200+ cash, debit, and credit transactions per shift with accuracy and efficiency.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
General Store Associate
No Frills
01.2025 - 03.2025
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve inventory visibility.
- Delivered excellent customer service by assisting 50+ customers per shift and processing accurate transactions.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Resolved customer complaints calmly resulting in satisfactory outcomes maintaining a positive image for the store.
Project Management Trainee
PMO-IT, Aga Khan University
09.2023 - 10.2024
- Assisted in coordinating project schedules and timelines to ensure timely completion of deliverables.
- Supported project teams by maintaining documentation and tracking project progress using PMO tools.
- Acquired hands-on experience in various project management methodologies such as Agile, Scrum, and Waterfall.
- Managed and tracked 10+ IT projects using JIRA and MS Project, achieving 95% on-time milestones.
Project Management Intern
PMO-IT, Aga Khan University
09.2022 - 08.2023
- Assisted in project planning and scheduling to meet key deadlines.
- Coordinated communication between team members to enhance collaboration.
- Gained exposure to various phases of the project management process while working closely with experienced professionals in the field.
- Worked with senior project managers to assist with day-to-day functions.
Sales Associate Intern
Zeen Woman
09.2021 - 09.2022
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring alignment with brand standards and seasonal promotions.
- Developed promotional materials to effectively communicate new product launches to customers.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Processed transactions accurately, contributing to efficient sales operations.
Education
Post-Baccalaureate Diploma - Computing System & Engineering Technology (Co-Op)
College of North Atlantic
St John’s, NL, CA08-2028
Bachelor of Science - Computer Science
DHA Suffa University
Karachi, Pakistan08.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Proficient in cash handling
- Hygiene maintenance skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Limited Working
Gujarati
Limited Working
Timeline
Cashier
Lakeshore Food Mart
02.2025 - 03.2025
General Store Associate
No Frills
01.2025 - 03.2025
Project Management Trainee
PMO-IT, Aga Khan University
09.2023 - 10.2024
Project Management Intern
PMO-IT, Aga Khan University
09.2022 - 08.2023
Sales Associate Intern
Zeen Woman
09.2021 - 09.2022
Post-Baccalaureate Diploma - Computing System & Engineering Technology (Co-Op)
College of North Atlantic
Bachelor of Science - Computer Science
DHA Suffa University