JERON RICK MORANCIE
St John’s
Summary
Qualified with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities, and effective communication and problem solving skills.
Overview
5
5
years of professional experience
Work History
Sales Associate & Tech Support
PIX' N PHONES LTD/ FONESHACK
11.2021 - 08.2024
- Troubleshot and fixed customers’ devices with network and software issues.
- Collaborated with co-workers to achieve monthly sales targets through strategic promotions.
- Assisted customers in selecting mobile devices, enhancing product knowledge and customer satisfaction.
- Built relationships with customers to encourage repeat business.
- Trained new employees on operational procedures and customer service standards.
Teller & Member Service
Central Cooperative Credit Union Ltd
08.2019 - 09.2021
- Processed customer transactions accurately and efficiently, enhancing service speed and customer satisfaction.
- Maintained compliance with regulatory standards, ensuring all transactions met legal requirements.
- Managed cash drawer, ensuring balanced reports and adherence to security protocols.
- Promoted credit union products, contributing to increased member engagement and service utilization.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Bachelor of Engineering (Co-op) - Electrical Engineering
Memorial University of Newfoundland
St John's, NL01-2029
Associate of Science - Physics and Mathematics
Dominica State College
Roseau, Dominica07.2019
Skills
- Excel, Microsoft Word, PowerPoint
- Tech savvy
- Electric device repair
- Writing Code
- Efficient task completion
- Exemplary customer service
- Analytical
- Problem-solving
- Leadership
- Time Management
- Teamwork and collaboration
Timeline
Sales Associate & Tech Support
PIX' N PHONES LTD/ FONESHACK
11.2021 - 08.2024
Teller & Member Service
Central Cooperative Credit Union Ltd
08.2019 - 09.2021
Bachelor of Engineering (Co-op) - Electrical Engineering
Memorial University of Newfoundland
Associate of Science - Physics and Mathematics
Dominica State College