RAMZI IBRAHIM
IT Professional
Toronto,ON
Summary
Experienced Bell Business Technician and Security Specialist with a strong track record of effectively troubleshooting issues and delivering high levels of customer satisfaction. Proficient in Cisco, Windows servers, mainframe networks, and Linux/Windows operating systems. Highly driven and detail-oriented with over 3 years of professional IT support experience. Excels at finding innovative solutions for complex technical problems and quickly adapting to new technologies and environments.
Overview
11
11
years of professional experience
42
42
years of post-secondary education
5
5
Certifications
Work History
Installation Technician
Bell technical solutions
Toronto, ON
06.2022 - Current
- Experienced Bell Business Technician with a proven track record of delivering high customer satisfaction.
- Skilled in installing, troubleshooting, and maintaining advanced fiber and copper network lines for residential and commercial clients.
- Proficient in repairing network equipment promptly to resolve customer issues and ensure exceptional service delivery.
- Strong collaborator and effective communicator, fostering a productive and team-oriented work culture.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
Youth Program Coordinator
Masjid Toronto
Toronto, ON
03.2012 - Current
- Administered volunteer programs for compliant distribution of food within the community.
- Started initiatives for Regent Park Mosque, elevating donations for youth ventures and education.
- Mentored youth to encourage personal, educational, and career development.
- Administered team-building exercises, organized social gatherings and capital campaigns, facilitated athletic and gaming events.
Junior QA and Security Analyst Program
NPower Canada
Toronto, ON
09.2021 - 12.2021
- Provided safety reports and data analysis to building managers to inform security processes.
- Monitored use of data files and regulated access to protect secure information.
- Reduced security risks by 30% through enhancing protocols and ensuring adherence to regulations.
- Created and implemented security network framework across training devices.
Housekeeper
Andorra Building Maintenance
Toronto, ON
05.2015 - 05.2016
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Coordinated household cleaning service operations and managed client relations.
- Verified cleanliness and organization of storage areas and carts.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
Cyber Security
Npower Canada
05.2001 - 05.2021
Bachelor of Arts - Information And Communication Technology
York University
05.2001 - Current
Skills
Implementing security programs
Equipment calibration
Risk mitigation strategies
Penetration testing
CompTIA Security
Project Management
Python
Repair services
Linux
Network security
Sales proficiency
Cloud services
Scripting skills
Certification
CompTIA Security+
Timeline
CYSA & CCNA (in progress)
06-2023
CompTIA A+
09-2022
Installation Technician
Bell technical solutions
06.2022 - Current
CompTIA Security+
11-2021
Junior QA and Security Analyst Program
NPower Canada
09.2021 - 12.2021
Azure fundamental- 900 (az-900)
07-2021
Cisco Introduction to Cyber Security Certification
06-2021
Housekeeper
Andorra Building Maintenance
05.2015 - 05.2016
Youth Program Coordinator
Masjid Toronto
03.2012 - Current
Cyber Security
Npower Canada
05.2001 - 05.2021
Bachelor of Arts - Information And Communication Technology
York University
05.2001 - Current