Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager
RAMZI IBRAHIM

RAMZI IBRAHIM

IT Professional
Toronto,ON

Summary

Experienced Bell Business Technician and Security Specialist with a strong track record of effectively troubleshooting issues and delivering high levels of customer satisfaction. Proficient in Cisco, Windows servers, mainframe networks, and Linux/Windows operating systems. Highly driven and detail-oriented with over 3 years of professional IT support experience. Excels at finding innovative solutions for complex technical problems and quickly adapting to new technologies and environments.

Overview

11
11
years of professional experience
42
42
years of post-secondary education
5
5
Certifications

Work History

Installation Technician

Bell technical solutions
Toronto, ON
06.2022 - Current
  • Experienced Bell Business Technician with a proven track record of delivering high customer satisfaction.
  • Skilled in installing, troubleshooting, and maintaining advanced fiber and copper network lines for residential and commercial clients.
  • Proficient in repairing network equipment promptly to resolve customer issues and ensure exceptional service delivery.
  • Strong collaborator and effective communicator, fostering a productive and team-oriented work culture.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.

Youth Program Coordinator

Masjid Toronto
Toronto, ON
03.2012 - Current
  • Administered volunteer programs for compliant distribution of food within the community.
  • Started initiatives for Regent Park Mosque, elevating donations for youth ventures and education.
  • Mentored youth to encourage personal, educational, and career development.
  • Administered team-building exercises, organized social gatherings and capital campaigns, facilitated athletic and gaming events.


Junior QA and Security Analyst Program

NPower Canada
Toronto, ON
09.2021 - 12.2021
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Monitored use of data files and regulated access to protect secure information.
  • Reduced security risks by 30% through enhancing protocols and ensuring adherence to regulations.
  • Created and implemented security network framework across training devices.

Housekeeper

Andorra Building Maintenance
Toronto, ON
05.2015 - 05.2016
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Coordinated household cleaning service operations and managed client relations.
  • Verified cleanliness and organization of storage areas and carts.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Education

Cyber Security

Npower Canada
05.2001 - 05.2021

Bachelor of Arts - Information And Communication Technology

York University
05.2001 - Current

Skills

    Implementing security programs

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Certification

CompTIA Security+

Timeline

CYSA & CCNA (in progress)

06-2023

CompTIA A+

09-2022

Installation Technician

Bell technical solutions
06.2022 - Current

CompTIA Security+

11-2021

Junior QA and Security Analyst Program

NPower Canada
09.2021 - 12.2021

Azure fundamental- 900 (az-900)

07-2021

Cisco Introduction to Cyber Security Certification

06-2021

Housekeeper

Andorra Building Maintenance
05.2015 - 05.2016

Youth Program Coordinator

Masjid Toronto
03.2012 - Current

Cyber Security

Npower Canada
05.2001 - 05.2021

Bachelor of Arts - Information And Communication Technology

York University
05.2001 - Current

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