Ramsha Rhesa Krauss
Edmonton,Canada
Summary
Knowledgeable professional with comprehensive background in managing client relationships and driving sales growth. Successfully identified and capitalized on new business opportunities to expand market presence. Demonstrated ability to build strong client rapport and effectively negotiate contracts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
TD Canada Trust
09.2022 - Current
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Enhanced customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between bank and clients.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
Customer Service Representative
Bank of Montreal
07.2021 - 09.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Updated and maintained database with accurate customer information and timely data entry
- Tracked all incoming calls and emails from customers using appropriate software applications
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
Customer Service Representative
AMPM SERVICE
07.2019 - 10.2021
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds
- Memorized the company's product offerings; contributed to a 12% sales increase for the quarter by communicating product benefits and providing excellent service
- Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Provided information and support to agents in need of help when assisting a customer
Restaurant Supervisor
RICKY'S ALL-DAY GRILL
12.2017 - 01.2021
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Reconciled cash drawer and resolved discrepancies
- Organized worker training programs, resolved personnel problems, and evaluated employee performance that notably improved staff productivity
- Meticulously checked food and beverage delivery contents, to verify product quality and quantity regularly, which increased cost savings by 25%
- Maintained records required by government agencies regarding sanitation and food subsidies, which served as a reference, to ensure the safety of the restaurant and guests
- Decreased number of safety violations by 80%, by planning ahead for equipment maintenance and repairs, and coordinating a variety of services such as waste removal and pest control
Education
Post Degree Diploma - Business Administration
Langara College
06-2019
Bachelor of Arts - English
St. Mary's College
03-2014
Skills
- Customer service
- Account management
- Sales strategies
- Relationship building
- Attention to detail
Skills
Certification
IFIC (Investment Funds in Canada)
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Personal Banking Associate
TD Canada Trust
09.2022 - Current
Customer Service Representative
Bank of Montreal
07.2021 - 09.2022
Customer Service Representative
AMPM SERVICE
07.2019 - 10.2021
Restaurant Supervisor
RICKY'S ALL-DAY GRILL
12.2017 - 01.2021
Bachelor of Arts - English
St. Mary's College
Post Degree Diploma - Business Administration
Langara College
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