RAMPSON BOAMAH
Montreal,QC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Operations Officer position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AG. Branch Operations Manager
Consolidated Bank Ghana
08.2023 - 11.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
Branch Operations Officer
Consolidated Bank Ghana
08.2018 - 05.2023
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Developed and implemented strategies to deliver quality customer service.
- Monitored performance and completed appraisals for direct reports.
- Balanced daily cash and ATM, immediately documenting inaccuracies.
- Maintained friendly and professional customer interactions.
Customer Service Officer
The Royal Bank Ghana Limited
12.2015 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
Relationship Officer
The Royal Bank Ghana Limited
11.2013 - 11.2015
- Maintained and built close relationships with customers through regular contact and visits.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Worked with clients to address and respond to client and partnership management issues.
- Supported [Type] team in mining and analyzing customer data to identify and plan for expansion and additional business.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
Education
Master of Business Administration - Finance
Kwame Nkrumah University of Science A Technology
Kumasi, Ghana11.2018
Bachelor of Arts - Economics And Sociology
University of Cape Coast
Cape Coast, Ghana05.2012
Diploma in Basic Education - Physical Education
Berekum College of Education
Berekum, Ghana07.2007
Skills
- Federal Regulations
- Cash Shipment Oversight
- Employee Development
- Compliance Reporting
- Staff Supervision
- Opening and Closing Procedures
- Compliance Reviews
- Strategic Planning
Languages
English
Full Professional
Certification
· Corporate Banking Relationship Management – National Banking College.
· Loan Portfolio Management – National Banking College.
Achieving Professionalism and Excellence in Frontline Operations–Chartered Institute of Bankers
Additional Information
· ATM Custodian (Ashaley Botwe Branch, Madina Main Branch and Tudu Branch).
· Risk Coordinator (The Royal Bank, Tudu Branch).
· Chairman of the Academic Committee (Association of Economic Students) 2011 – 2012 Academic Year.
Timeline
AG. Branch Operations Manager
Consolidated Bank Ghana
08.2023 - 11.2023
Branch Operations Officer
Consolidated Bank Ghana
08.2018 - 05.2023
Customer Service Officer
The Royal Bank Ghana Limited
12.2015 - 07.2018
Relationship Officer
The Royal Bank Ghana Limited
11.2013 - 11.2015
Master of Business Administration - Finance
Kwame Nkrumah University of Science A Technology
Bachelor of Arts - Economics And Sociology
University of Cape Coast
Diploma in Basic Education - Physical Education
Berekum College of Education
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