Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalila Jefferson

Fairfield,CA

Summary

Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.

Experienced with branch operations management, focusing on process optimization and efficiency. Utilizes strategic planning to drive operational success. Knowledge of team leadership and resource allocation.

Overview

13
13
years of professional experience

Work History

Branch Operations Manager

Wells Fargo and Co.
05.2016 - Current
  • Know how to operate a cash register to process cash, check and credit card transactions.
  • Help management coach other 10 team members.
  • Help service manager finish monthly control tasks.
  • Resolved customer questions, issues, and complaints promptly.
  • Implemented and monitored programs to maximize customer satisfaction.
  • Capable of learning new procedures quickly and able to coach new knowledge to team members.
  • Comfortable maintaining conversations with customers about our products and services.
  • Streamlined branch operations to enhance overall efficiency and service delivery.
  • Developed and implemented training programs to improve team performance and compliance.
  • Managed staff scheduling and resource allocation to meet operational demands effectively.
  • Oversaw inventory management processes, ensuring accuracy and timely replenishment of stock.
  • Collaborated with cross-functional teams to drive process improvements and operational excellence.
  • Led initiatives for quality assurance, enhancing customer satisfaction and reducing errors.
  • Analyzed operational metrics to identify trends, driving strategic decision-making for branch growth.
  • Fostered a culture of continuous improvement by mentoring staff in best practices and innovation.
  • Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
  • Collaborated with senior management to create strategic plans for future branch growth and expansion.
  • Improved branch efficiency by streamlining operations and implementing new processes.
  • Managed cash handling procedures, minimizing discrepancies through rigorous audits and reconciliations.
  • Implemented process improvements that streamlined transactions and reduced wait times for customers.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Resolved complex customer inquiries, improving satisfaction and retention rates through effective problem-solving.
  • Analyzed transaction data to identify trends, informing decisions that improved service delivery efficiency.
  • Investigated and promptly resolved issues with patron accounts.
  • Led team meetings to discuss performance metrics and set goals for continuous improvement initiatives.
  • Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
  • Supervised daily operations, ensuring compliance with banking regulations and policies.
  • Trained and mentored new tellers, enhancing team performance and customer service standards.
  • Collaborated with management to develop sales strategies, promoting financial products to enhance branch profitability.

AV Tech

Six Flags Discovery Kingdom
12.2013 - 04.2016
  • Implemented and monitored programs to maximize customer satisfaction.
  • Greeted all customers with a warm welcome.
  • Created a positive environment with the staff to make work more engaging.
  • Operated video, audio, and cameras for shows at the park.
  • Was in charge of keeping safety top of mind and enforced rules to comply with proper procedures.
  • Operated and maintained audio-visual equipment for live shows and events, ensuring optimal performance.
  • Collaborated with production teams to integrate technical elements into event planning and execution.
  • Trained new technicians on equipment operation, safety protocols, and troubleshooting techniques.
  • Troubleshot and resolved technical issues rapidly, minimizing downtime during performances and presentations.

Cashier

Kentucky Fried Chicken
06.2012 - 12.2013
  • Cashiered and Prepared food.
  • Provided great customer service to all my customers.
  • Talked to all the customers and helped them make informed decisions about our food.
  • Maintained adherence to all company protocol and sanitation requirements.
  • Kept store clean and neat.
  • Answered phone calls, and corrected orders to keep customers happy.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer, ensuring proper change handling and accountability.
  • Resolved customer inquiries promptly, enhancing overall satisfaction and experience.
  • Assisted in training new staff on cash handling procedures and customer service standards.

Education

Associate of Arts - Business and Finance

Santa Rosa College
Santa Rosa, California

Skills

  • Customer service expert
  • Great team leader
  • Eager to learn
  • Sharp problem solving kills
  • Cash handling accuracy
  • Sales proficient
  • Great product knowledge
  • Loss prevention knowledge
  • Compliance reporting
  • Strategic planning
  • Staff supervision
  • Employee development
  • Compliance reviews
  • Federal regulations
  • Safety protocol
  • Cash shipment management
  • Attention to detail
  • Goals and performance
  • Accounts receivable
  • Coaching and mentoring

Timeline

Branch Operations Manager

Wells Fargo and Co.
05.2016 - Current

AV Tech

Six Flags Discovery Kingdom
12.2013 - 04.2016

Cashier

Kentucky Fried Chicken
06.2012 - 12.2013

Associate of Arts - Business and Finance

Santa Rosa College

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Jalila Jefferson