Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ramneet Maken

30 Donwood Dr, Winnipeg

Summary

An individual versed at customer interaction and marketing in retail sectors. Up to date knowledge regarding new technology prevalent in the market. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service Department Manager

McDonalds
03.2023 - Current
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements. Providing administrative support to restaurant whenever needed.
  • Update inventory records on daily basis.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Worked actively with management team helping with office administration to create daily and weekly sales plans based on weekly sales trends.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Achieved 95% customer satisfaction with minimal customer concerns most of times.

Computer Application Designer

Maple Kitchen
06.2023 - 01.2025

  • Prepare design sketches and develop them in drafting software depending on customer and company requirements.
  • • Examine and prepare different revisions for conformity and error checks.
  • Prepare cost estimation and area calculations.
  • Manage and prioritize tasks to meet scheduled deadlines.
  • • Assist in generation of bill of materials and company related documents.
  • Prepare complete documentation package with whole set of drawings for customers and company
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Shift Manager

McDonalds
12.2022 - 02.2023
  • Supervising around 50 crew and shift leader and maintaining high standards in quality, service and cleanliness
  • Handling HR issues, including disciplinary write ups and supporting management teams
  • Greeting customers warmly and assisting them whenever required.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Got awarded for best and fast customer service and was promoted to Department Manager in time period of three months.

Crew Member

McDonalds
02.2022 - 11.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Greeting customers warmly and assisting them whenever required.
  • Upselling and suggestive selling products whenever possible.
  • Was promoted to Shift manager within an year.

Customer Fulfillment Associate

Walmart
05.2021 - 02.2022
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements. Providing administrative support to restaurant whenever needed.
  • Update inventory records on daily basis.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Worked actively with management team helping with office administration to create daily and weekly sales plans based on weekly sales trends.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Achieved 95% customer satisfaction with minimal customer concerns most of times.

Education

CAD Technician certificate course -

Manitoba Institute of Trade And Technology MITT
Winnipeg, MB
10.2022

ISO certified in C/C++programming -

GTB Education
India
01.2021

High school studies -

British Olivia School
Jalandhar
06.2020

Scholastic Aptitude Test -

India
11.2019

Skills

  • Ability to work under pressure
  • Ability to work individually and even as a team player
  • Proficient at customer service; diplomatic and patient with all types of individuals
  • Good at multi-tasking and manage work under minimum supervision with effective delegation
  • Effective verbal and written communication skills
  • Fluent in English as well as Indian languages (Hindi, Punjabi)
  • Familiar with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and computer programming languages
  • Excellent at Mathematics
  • Possess Problem-solving and critical thinking skills
  • Multitasking proficiency

Certification

Certified professional- Food Safety from SafeCheck learning and certification

First Aid Certified

ISO 9001 : 2015 in C/C++ from FTB Computer Education, India

Timeline

Computer Application Designer

Maple Kitchen
06.2023 - 01.2025

Guest Service Department Manager

McDonalds
03.2023 - Current

Shift Manager

McDonalds
12.2022 - 02.2023

Crew Member

McDonalds
02.2022 - 11.2022

Customer Fulfillment Associate

Walmart
05.2021 - 02.2022

CAD Technician certificate course -

Manitoba Institute of Trade And Technology MITT

ISO certified in C/C++programming -

GTB Education

High school studies -

British Olivia School

Scholastic Aptitude Test -

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Ramneet Maken