Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Vacation Volunteering Experience
Volunteer Experience
Languages
Timeline
Generic

Ramneet Maken

30 Donwood Dr, Winnipeg,MB

Summary

An individual versed at customer interaction and marketing in retail sectors. Up to date knowledge regarding new technology prevalent in the market. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

4
4
years of professional experience
3
3
Certification

Work History

Guest Service Department Manager

McDonalds
03.2023 - Current
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Achieved 95% customer satisfaction with minimal customer concerns most of times.

Customer Service Representative

Skip The Dishes
11.2022 - 05.2023
  • Answering around 30 phone calls and inbound calls
  • Providing meaningful and positive experience with every customer interaction
  • Communicating variety of information to customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Shift Manager

McDonalds
12.2022 - 02.2023
  • Supervising around 50 crew and shift leader and maintaining high standards in quality, service and cleanliness
  • Handling HR issues, including disciplinary write ups and supporting management teams
  • Greeting customers warmly and assisting them whenever required.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Got awarded for best and fast customer service and was promoted to Department Manager in time period of three months.

Crew Member

McDonalds
02.2022 - 11.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Greeting customers warmly and assisting them whenever required.
  • Was promoted to Shift manager within an year.

Customer Fulfillment Associate

Walmart
05.2021 - 02.2022
  • Receiving and organizing customer merchandise purchased online for store pickup
  • Answering customer arrival notifications and delivering purchased merchandise in timely manner
  • Answering customer calls promptly
  • Assisting customers in finding merchandise
  • Being knowledgeable about register operations
  • Assist sales floor with stocking and zoning departments.

Customer Service Representative

Vodafone
04.2020 - 12.2021
  • Resolved customer complains via phone, email, or social media
  • Used telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges.

Education

CAD Technician certificate course -

Manitoba Institute of Trade And Technology MITT
Winnipeg, MB
10.2022

ISO certified in C/C++programming -

GTB Education
India
01.2021

High school studies -

British Olivia School
Jalandhar
06.2020

Scholastic Aptitude Test -

India
11.2019

Skills

  • Ability to work under pressure

  • Ability to work individually and even as a team player

  • Proficient at customer service; diplomatic and patient with all types of individuals

  • Good at multi-tasking and manage work under minimum supervision with effective delegation

  • Effective verbal and written communication skills

  • Fluent in English as well as Indian languages (Hindi, Punjabi)

  • Familiar with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and computer programming languages

  • Excellent at Mathematics

  • Possess Problem-solving and critical thinking skills

Certification

Certified professional- Food Safety from SafeCheck learning and certification

First Aid Certified

ISO 9001 : 2015 in C/C++ from FTB Computer Education, India

Accomplishments

  • Awarded for securing 95% marks in matriculation
  • Awarded for securing 96% marks in class 12th
  • Secured first position in Robotron Competition in GNA University, Jalandhar

Vacation Volunteering Experience

Taught my neighbour children free of cost every weekend who couldn’t afford tuitions

Volunteer Experience

  • School, Elected as a head girl (school captain) in 2019, Led my school in many co-curricular activities, Elected as class representative for 4 consecutive years, Helped my classmates to solve their problems and regularly reported the same to the teacher, Helped my juniors as a peer advisor at my school to select courses for their upcoming semesters, Took part in annual events and also helped to organize some of the events
  • College, Selected as Student leader of Marketing Influencing at International College of Manitoba

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Guest Service Department Manager

McDonalds
03.2023 - Current

Shift Manager

McDonalds
12.2022 - 02.2023

Customer Service Representative

Skip The Dishes
11.2022 - 05.2023

Crew Member

McDonalds
02.2022 - 11.2022

Customer Fulfillment Associate

Walmart
05.2021 - 02.2022

Customer Service Representative

Vodafone
04.2020 - 12.2021

CAD Technician certificate course -

Manitoba Institute of Trade And Technology MITT

ISO certified in C/C++programming -

GTB Education

High school studies -

British Olivia School

Scholastic Aptitude Test -

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