Ramisha Ruobab
Calgary,AB
Summary
Highly motivated undergraduate who is pursuing a career in clinical healthcare field. Developed excellent communication and teamwork skills through clinical rotations and collaborative projects. Committed to providing compassionate and patient-centered care. Seeking opportunities to contribute to the medical field.
I’m also an Experienced Physician Assistant with passion for health, wellness and preventive care. Additional expertise in Cardiology & Respirology.
Overview
14
14
years of professional experience
Work History
Doctor’s Assistant
The Winnipeg Clinic
02.2022 - 11.2023
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Scheduled appointments and managed calenders.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Managed chronic conditions by monitoring patient health and treatment plan progress to make necessary adjustments in care.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
Intern
China Medical University
09.2017 - 07.2019
- Performed various administrative duties, communicated with patients via phone or email, scheduled appointments, and maintained medical records and documents.
- Prepared patient charts, pre-admissions and consent forms as necessary
- Interview patients to obtain medical information, weight and height measurements and vitals signs
- Documented patients medical histories
- Assisted in patient assessment and collect patients' blood pressure, pulse, and temperature; prepared examination rooms, ensuring the cleanliness and sanitation of the work environment.
- Provided beneficial advice and support to patients on various diseases/disorders.
- Documented patient care and performed other duties as assigned by medical professionals.
- Awarded Intern of the Month for performing great work.
Customer Service
British Heart Foundation
07.2011 - 07.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Volunteer
East Surrey Hospital
02.2010 - 07.2011
- Support patients with daily living activities, including dressing and organizing
- Provide companionship for elderly patients in the absence of family members
- Assist patients with meal and maintain accurate medical records
- Help medical staff to improve patient safety and care
- Answer customer service phone calls and respond to emails
- Performed data input and other clerical duties
- Read newspapers and books to visually impaired patients
Education
MBBS-Bachelor of Medicine And Bachelor of Surgery - Medicine
China Medical University
Shenyang, China06.2019
High School Diploma -
Myton School
Warwick, UK06.2013
GCSE -
The Warwick School
Redhill, UK07.2011
Skills
- Fluent In Multiple Languages (English, Urdu, Hindi, Memon, Punjabi & Gujrati)
- Quick Learner
- Flexible And Adaptable
- Extremely Motivated Towards Career
- Good Knowledge Of Clinical Practices And Protocols
- Ability To Handle Different Types Of Patients In Critical Situations
- Good Listener
- Ability To Work Well In A Team Environment (Team Collaboration)
- Data Management
- Microsoft PowerPoint
- Microsoft Applications
- Quality Control
- Computer Skills
- Multitasking and Organization
- Leadership
- Microsoft Office Suite
- Accuro
- Managing Prescription Refills
- EMR Systems
- Excellent Theoretical Knowledge
- Outstanding Verbal & Written Communication Skills
- Idea Brainstorming
- Compassion And Empathy
Timeline
Doctor’s Assistant
The Winnipeg Clinic
02.2022 - 11.2023
Intern
China Medical University
09.2017 - 07.2019
Customer Service
British Heart Foundation
07.2011 - 07.2013
Volunteer
East Surrey Hospital
02.2010 - 07.2011
MBBS-Bachelor of Medicine And Bachelor of Surgery - Medicine
China Medical University
High School Diploma -
Myton School
GCSE -
The Warwick School