Raminder Singh
North York,ON
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled Individual with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge Supervisor
Shield Security Group
Toronto, Ontario
05.2023 - 02.2025
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Maintained guest privacy and building reputation by keeping information confidential.
Education
Business Diploma - Management
Loyalist College in Toronto (LCIT)
North York, Toronto 04-2025
Skills
- Customer service
- Administrative support
- Communication skills
- Team leadership
- Data management
- Microsoft Office
- Excellent multitasking
- Decision-making
Affiliations
- Photography
- Sports
Certification
- WHMIS Certification
- Health & Safety Training
Timeline
Concierge Supervisor
Shield Security Group
05.2023 - 02.2025
Business Diploma - Management
Loyalist College in Toronto (LCIT)
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