Lisa Jaillet
Saint John,NB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Concierge Supervisor
Ellerdale Investments LTD, Calabria Estates
01.2021 - 12.2022
- Managed, coached, recruited, trained, supported and developed team with goal of continuous growth and skill improvement.
- Exceptional customer service with complaints, needs, amenities information, coordination with vendors to ensure requested items for residences, scheduling of spaces or equipment for special programs, meeting and conferences.
- Ensure compliance with safety regulations, health codes, and other applicable laws.
- Collaborated with others such as housekeeping, maintenance and other trades to ensure jobs were done efficiently and to the best standard.
- Answer phones, or have meetings with new and current residences about any questions or concerns.
Home Care \ Custodian
Ellerdale Investments LTD \ Harbourfront Residenc
01.2016 - 05.2021
- Conduct regular inspections of work performed to insure the best possible job was completed.
- Managed \ Supervised and assigned tasks to team members to maximize efficiency and effective solutions to any issue that would appear.
- Manage inventory or supplies necessary for jobs to be completed, as well as ensured compliance with safety regulations and health codes.
- Resolved customers complaints in a professional manner.
- Maintained an exceptional building by: Emptied trash cans and recycling bins to keep building clean and free of germs, replaced and refilled paper towel and toilet paper dispensers for users convenience, kept building spaces premises clean inside and outside, followed safety protocols and safe use of protective gear to prevent injury to self and others, moved furniture for cleaning and set up for special events, checked in and stocked inventory throughout facility, reported damages and hazardous conditions to management for further action and much more.
Custodian Supervisor
Ellerdale Investments LTD
02.2003 - 06.2016
- Managing and cleaning of multiple apartment buildings. [New and old construction]
- Assigned job duties and monitored performance against objectives, promoted efficient inventory practices among team members, prepared and submitted accident and injury reports.
- Recruited, trained and selected well-qualified employees to fill positions needed.
- Checked and filled stock inventory to insure everything needed was stocked, and communicated with maintenance team and other tradesmen on damages, repairs or deficiencies.
Education
Simonds High School
Saint John, NBSkills
Managing Interaction
Customer Service
Amenities Information
Inventory Purchasing
Safety Oversight \ Work Inspections
Employee Coaching \ Training \ Performance Evaluations
Maintenance and Repair Leadership
Scheduling \ Timekeeping
Customer, Residence and Contractor Relations
Certification
CRP/AED Certified Level 3 - 2023-2026
First AID Certified - 2023-2026
Additional Information
Gail Rocca - 1-506-647-8975 [Former Employer]
John Rocca - 1-506-647-2660 [Former Employer]
Erica Parent - 1-506-608-6355 [Former Colleague]
Timeline
Concierge Supervisor
Ellerdale Investments LTD, Calabria Estates
01.2021 - 12.2022
Home Care \ Custodian
Ellerdale Investments LTD \ Harbourfront Residenc
01.2016 - 05.2021
Custodian Supervisor
Ellerdale Investments LTD
02.2003 - 06.2016
Simonds High School
CRP/AED Certified Level 3 - 2023-2026
First AID Certified - 2023-2026
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