Parminder Kaur

• Built rapport with the property management staff by keeping lines of communication open with maintenance services, different contractors as necessary
• Maintained and updated the building policies as instructed by the building management team in the concierge book/datasheets as to ensure stakeholders had access to vital information
• Directed and identified operational, administrative, and colleague requirements
• Conducted comprehensive training for new team members, ensuring they are well-versed in work procedures, safety protocols, and emergency procedures
• Assisted in the selection process by screening resumes and conducting final candidate interviews
• Developed and maintained ongoing training and team building activities while effectively collaborating with other supervisors in the same or different functional groups to accomplish assigned goals and process/policy changes
• Diligently and adeptly resolved tenant issues through active listening, adept conflict resolution, and dynamic communication skills
• Ensure proper operation of equipment and software by trouble- shooting and communicating with the respective technicians
• Leveraged internal software to efficiently manage reservations, streamline check-ins and checkouts, and oversee access control devices
• Disseminated vital notices and highlighted events through the property management software
• Collaborated closely with clients, including VIPs and celebrities, while always respecting their privacy to the highest degree
• Meticulously maintained and updated tenant information in the Property Management Software, ensuring accuracy and completeness
• Supervised all operations at the front office and ensure the team meets company standards in every client interaction thereby establishing rapport and improving retention
• Softwares used: Property management software: Concierge +, Buildinglink, Condo Control; Access Control and automation softwares: Protege GX Client, Keyscan, IVMS-4200; Smart Locker solution softwares: Snail Lockers, Bluebits

• Conducted staff interviews and collected relevant information for working on improving the onboarding procedures
• Planned and recommended human resource policies and programs for the new HR department of the organization
• Addressed the importance of employee engagement and discussed various engagement techniques
• Researched and prepared occupational classifications and job descriptions
• Researched various employee benefits, health and safety practices and recommended necessary changes.

• Completed Coursework: HR Planning and Management, Employee And Labour Relations, Organizational Behavior, Recruitment and Selection Techniques, Corporate Training and Development, Mediation and Conflict Resolution, Performance Management

LinkedIn Learning Certificates:

• Learning LinkedIn Recruiter
• Effective Listening
• Administrative Human Resources

• Market Research, Statistical Analysis, Economic Policy, Finance for Non-Financial Managers, Advance Business Processes