Accomplished Shift Manager at Hazan Fastfood Inc, adept in decision-making and customer service, significantly improved team performance through effective training and mentoring. Excelled in cash handling and resolving customer complaints, upholding high standards of quality assurance and workplace safety. Demonstrated punctuality, reliability, and an energetic approach to leadership.
Hi, I’m
Rami Mor
Calgary,Alberta
Summary
Overview
3
years of professional experience
Work History
Hazan Fastfood Inc
Shift Manager
12.2020 - 05.2024
Job overview
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Apple Seeds Academy Haifa
Deploma from Ccna
02.2022
University Overview
John BryceHaifa
Deploma from Citp Mcsa
07.2010
University Overview
Dvir Dan Gourmet Academy Haifa
Deploma from Restaurant And Jonior Hotel Management
06.2001
University Overview
Cook 1
House keeper manager
Receptionist 1
Waiter 1
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Quality Assurance
Languages
English
Professional Working
Arabic
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
Shift Manager
Hazan Fastfood Inc
12.2020 - 05.2024
Apple Seeds Academy
Deploma from Ccna
John Bryce
Deploma from Citp Mcsa
Dvir Dan Gourmet Academy
Deploma from Restaurant And Jonior Hotel Management
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