RAM GOPAL SAHA
Saskatoon,SK
Summary
Dynamic sales professional with a proven track record in technical consulting and customer relations, honed across roles at GTS SOLUTIONS and other leading firms. Expert in installation coordination and with strong background in troubleshooting, repair, and preventive maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Com Service Engineer
GTS SOLUTIONS
05.2020 - 07.2024
- Installed, configured and tested equipment on specialized platforms.
- Demonstration and collection documents.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
Sales Assistant
MAA KALI ENTERPRISE
01.2020 - 07.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Service Engineer
RDS SOLUTIONS PVT LTD
02.2013 - 04.2020
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Performed periodic testing of all networks and systems.
COMPUTER HARDWARE ENGINEER
ITTYADI
08.2010 - 02.2013
- Designed computer hardware components and peripheral devices.
- Investigated hardware product issues involving materials and software and devised solutions.
Education
Diploma - Mechanical Engineering
Barisal Polytechnic Institute
Barisal Bangladesh 06-1992
School Secondary Certificate - Science
Bhola Gov't High School
03-1988
Skills
- Service sales
- Installation coordination
- Preventive Maintenance
- Field service
- Customer relations
- Hardware repair
- Technical consulting
- Technical reporting
- Technical support
- Data collection
Languages
English
Professional Working
Hindi
Professional Working
Bengali
Full Professional
Certification
- Becoming a Skilled Caregiver and Diploma in Caregiver
- Personal Care Worker Course
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- CompTIA Certification
Timeline
Sales Com Service Engineer
GTS SOLUTIONS
05.2020 - 07.2024
Sales Assistant
MAA KALI ENTERPRISE
01.2020 - 07.2024
Service Engineer
RDS SOLUTIONS PVT LTD
02.2013 - 04.2020
COMPUTER HARDWARE ENGINEER
ITTYADI
08.2010 - 02.2013
Diploma - Mechanical Engineering
Barisal Polytechnic Institute
School Secondary Certificate - Science
Bhola Gov't High School
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