Total 20+
Hi, I’m
RAM GOPAL SAHA
Saskatoon,SK
Summary
Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.
Work History
GTS SOLUTIONS
Sales Cum Service Engineer
05.2020 - 07.2024
Job overview
- Developed and executed strategies to drive sales growth for currency counting machines
- Performed equipment installation and maintenance including periodical visits for calibration, adjustments, and parts replacement
- Strong relationships with existing clients, providing tailored solutions and fostering longterm partnerships
- Stayed up to date on product knowledge of company products and services
Maa Kali Enterprise
Sales Assistant
01.2020 - 07.2024
Job overview
- Asking open-ended questions to unlock customers' buying needs and service concerns to build rapport, repeat service, and new referrals of business
- Providing excellent service, handling complaints diplomatically, and ensuring a positive shopping experience
- Used clear, helpful yet persuasive communication to explain product features and benefits to increase sales and customer satisfaction of proper product selection to meet their needs
- Used sales strategies such as upselling, cross-selling, and identifying customer needs to drive sales
- Accurately processing transactions to ensure proper management of inventory
- Collaborating effectively with colleagues to maintain store operations and meet sales goals
RDS SOLUTIONS PVT LTD
Service Engineer
02.2013 - 04.2020
Job overview
- Prepared documentation, delivered equipment, and installed equipment in a thorough and professional manner
- Performed periodical technical troubleshooting and problem-solving solutions to customer sites for calibration, adjustments, and part replacement to ensure their systems downtime was reduced
- Client relationship management through regular follow-up and uncovering new opportunities to sell service plans or new products
- Worked closely with senior engineers and other team members
ITTYADI
Computer Hardware Engineer
08.2010 - 02.2013
Job overview
- Hardware assembly with software applications and testing of computer hardware components
- Computer and other equipment installation and maintenance
- Periodical visits of part replacements and providing full-service preventative maintenance
- Hardware-related inquiries and issues, collaborating with senior engineers to resolve complex problems
Education
Barisal Polytechnic InstituteBarisal- Bangladesh
Diploma from Mechanical Engineering
01.1989 - 07.1992
Bhola Govt High SchoolBhola - Bangladesh
SSC from Science
01.1988 - 03.1989
Skills
- Service sales
- Prepared documents and Delivery
- Equipment installation and demonstration
- Preventive Maintenance
- Parts replacement
- Technical and diagnostic support
- Technical reporting
- Customer relations
- Data collection
- Hardware repair
Overview
10
5
years of post-secondary education
14
years of professional experience
Certification
- Becoming a Skilled Caregiver and Diploma in Caregiver 2024Online at Alison.com
- Personal Care Worker Course 2024
- St. John Ambulance, Saint-Jean, Saskatchewan
- AED/BLS/HCP/CPR Course 2024
- St. John Ambulance, Saint-Jean, Saskatchewan
- Computer Hardware & Networking Certification 2005 IIHT Technologies, India
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Cum Service Engineer
GTS SOLUTIONS
05.2020 - 07.2024
Sales Assistant
Maa Kali Enterprise
01.2020 - 07.2024
Service Engineer
RDS SOLUTIONS PVT LTD
02.2013 - 04.2020
Computer Hardware Engineer
ITTYADI
08.2010 - 02.2013
Barisal Polytechnic Institute
Diploma from Mechanical Engineering
01.1989 - 07.1992
Bhola Govt High School
SSC from Science
01.1988 - 03.1989
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