Rameen Hassan
519
Summary
A very motivated professional with over ten years of customer service experience. Proven track record for the ability to multitask well in fast-paced workplaces handling a wide span of responsibilities from clerical tasks to client interactions with precision and care. Level-headed, skilled in developing great client connections by providing exceptional service and surpassing expectations. Demonstrates extreme dedication to accuracy, timeliness, and effective communication in delivering quality service and operational excellence in all positions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Natural Solutions
01.2024 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
Emergency Management Support Assistant- Internship
Algoma Public Health
07.2023 - 12.2024
- Conducted research and collated environmental scans
- Preform clerical needs of the program
- Prepare and update the internal orientation slide deck for emergency management and continuity of operations information
- Write after-action reports and review
- Develop formats and forms in alignment with agency requirements for the agency emergency management folder
- Attend meetings,trainings, and municipal-related programs that ally with emergency management
- Note-taking and relaying key information to management
- Collate data into excellent graphs to house municipal plans and HIRA documents
- Research and stay informed on key emergency events that could have public health ramifications
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Foreign Exchange Trader
Global Currency Exchange
12.2022 - 07.2023
- Check market rates and compare rates for clients,
- Answer phone calls and emails to assist all client needs
- Provide advice and informed decision-making with travel, rates, safety, and exchanges
- Count and assort over 30 currencies
- Maintained accurate and up-to-date counts for cash and precious metals
- Discussed financial options with clients and provided informed suggestions.
AML CTF Compliance Analyst- Coop
Global Currency Services
12.2022 - 02.2023
- Create Fintrac reports for Third Party Trades, large cash transactions and suspicious transaction reports
- Preform risk monitoring and assessment
- Assign risk scores for clients and business accounts
- Update client lists and profiles
- Background checks and data collection for reports
- Data collation of transactions
- Transaction monitoring
- Check for accuracy and trends in data
- Working closely with law enforcement to investigate suspicious activities
- Create detailed summary documents regarding high-risk customers
Face to Face Fundraiser
Public Outreach
05.2020 - 03.2022
- Monthly donations for Sick Kids, Unicef, and Doctors without Borders
- Stayed up to date with charities, their goals, and key focus areas,
- Engaged and educated the public about charities
- Maintained effective communication with team, executives, and community partners
- Create pitches and different techniques to establish messaging needs
- Creating team-building exercises with energizers
- Supported charities and incentives to optimize projections of revenues
- Reached and maintained high goals weekly
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals
Gas Station Clerk
Pioneer
04.2017 - 09.2021
- Reported any suspicious activity or theft incidents to management immediately
- Operated cash register efficiently and accurately
- Conducted regular inspections of gas tanks for leaks or other potential hazards
- Processed credit card transactions accurately while adhering to company security protocols
- rained new employees on safety protocols related to operations
- Tracked fuel usage using computerized systems to monitor tank levels throughout the day
- Inspected gas pumps for correct pricing information and proper functioning
Clinician Assistant
George Brown College
09.2018 - 06.2020
- Programming Hearing Devices
- Program assistive devices based on client needs and sensitivities
- Maintained clinical documentation of patient treatments.
- We performed otoscopy, adult routine audiometric, middle ear immittance, acoustic reflex, and otoacoustic emissions testing to provide patients with top-notch care.
- Programmed and monitored cochlear implants.
- Utilized assessments to determine patient conditions.
- Performed auditory and vestibular testing to support research projects on hearing and balance functions.
- Completed full examinations to test individual hearing impairment.
- Taught clients how to correctly operate, maintain, and store hearing aids.
Education
Emergency Management & Risk Assessment
Fanshawe College
06.2023
Hearing Instrument Specialist -
George Brown College
06.2020
Skills
- Bilingual
- Organization
- Collaborative team skills
- Problem-solving
- Time management
- Communication
- Detail Oriented
- Microsoft Office (PowerPoint, Excel, Word, SharePoint, Microsoft Word, Google Docs)
- Customer Service
Certification
- EM 240 Note Taking
- EM 200 Basic Emergency Management (BEM)
- EM 125 Exercise Programs: An Introduction
- Counterfeit Detection Certification
- EM 300 Community Emergency Management Coordinator (CEMC)
- IMS 200 Basic Incident Management System
- IMS 100 Introduction to Incident Management System
- EM 301 Provincial Emergency Management Coordinator (PEMC)
- First Aid and CPR (EXP 2025)
Timeline
Administrative Assistant
Natural Solutions
01.2024 - Current
Emergency Management Support Assistant- Internship
Algoma Public Health
07.2023 - 12.2024
Foreign Exchange Trader
Global Currency Exchange
12.2022 - 07.2023
AML CTF Compliance Analyst- Coop
Global Currency Services
12.2022 - 02.2023
Face to Face Fundraiser
Public Outreach
05.2020 - 03.2022
Clinician Assistant
George Brown College
09.2018 - 06.2020
Gas Station Clerk
Pioneer
04.2017 - 09.2021
Emergency Management & Risk Assessment
Fanshawe College
Hearing Instrument Specialist -
George Brown College
- EM 240 Note Taking
- EM 200 Basic Emergency Management (BEM)
- EM 125 Exercise Programs: An Introduction
- Counterfeit Detection Certification
- EM 300 Community Emergency Management Coordinator (CEMC)
- IMS 200 Basic Incident Management System
- IMS 100 Introduction to Incident Management System
- EM 301 Provincial Emergency Management Coordinator (PEMC)
- First Aid and CPR (EXP 2025)
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