Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ramanpreet Kaur Grewal

Brampton,ON

Summary

Results-driven trucking dispatch professional with a experience in dispatch operations and logistics management. Proficient in overseeing dispatch activities, including load planning, driver assignments, and route optimization. Demonstrated ability to adapt quickly to changing priorities and manage multiple tasks simultaneously. Adept at fostering collaborative relationships with drivers and dispatch team members to ensure operational excellence and customer satisfaction

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

ISB Paralegal & Related Services Inc
02.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Supervisor

Tim Hortons
08.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Trucking Dispatch and Load Brokerage Specialist

Rai Dispatch
01.2024 - 04.2024


  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Answered phone calls and responded to customer emails.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Managed customer accounts and invoicing.
  • Monitored and tracked dispatch communication systems.

Supervisor

Tim Hortons
05.2020 - 12.2022
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

Graduation Diploma - Computer System Technician Software Engineering

Sheridan College
Brampton
04.2019

Skills

  • Time Management
  • Strong Communication Skills
  • Listening Skills
  • Geographical awareness
  • Stress Tolerance
  • Effective Decision Making

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Certification

  • Trucking Dispatch and Load Brokerage Specialist Training - Jan 2024 - April 2024

Timeline

Front Desk Receptionist

ISB Paralegal & Related Services Inc
02.2024 - Current

Trucking Dispatch and Load Brokerage Specialist

Rai Dispatch
01.2024 - 04.2024

Supervisor

Tim Hortons
08.2023 - Current

Supervisor

Tim Hortons
05.2020 - 12.2022

Graduation Diploma - Computer System Technician Software Engineering

Sheridan College

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Ramanpreet Kaur Grewal