RAMANPREET KAUR KHURMI
Surrey
Summary
Enthusiastic and detail-oriented professional with a proven track record in operational support, customer service, and electronics maintenance. Excelled in optimizing customer satisfaction through efficient communication and service strategies. Proficient in managing inventory and ensuring quality control. Skilled in utilizing software tools to enhance operational efficiency. Strong interpersonal skills and adaptability to diverse work environments. Adept at collaborating with teams and driving process improvements. Passionate about leveraging expertise to contribute to achieving company objectives and delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Operation assistant
Kintetsu world express
06.2023 - 06.2024
- Handled over 100+ customer interactions weekly through calls and emails, enhancing customer satisfaction.
- Supported the management team by processing and organizing over 200 documents weekly.
- Achieved a 95% customer satisfaction rate by providing exceptional service.
- Managed and organized inventory across a warehouse to ensure optimization of stock levels.
- Inspected over 200 products weekly for defects, maintaining a 99% quality control pass rate.
- Managed the examination of 200+ ingoing and outgoing shipments weekly, ensuring timely distribution.
- Enhanced operational efficiency by mastering multiple software, including SAP and Microsoft Excel, used in daily tasks.
Electronic technician
Sci logistics
01.2019 - 05.2023
- Managed upgrades and repairs for 200+ devices, enhancing operational efficiency.
- Resolved 100+ hardware and software failures, ensuring high system reliability.
- Achieved a 30% reduction in repeat service calls by improving repair quality on printers and POS equipment.
- Upgraded hardware/software for 150+ units, extending equipment lifespan.
- Performed PCB soldering on 50+ circuits, maintaining high-quality standards.
- Resolved 95% of hardware/software malfunctions, boosting desktop system performance.
- Recommended process changes, increasing End User Support Services satisfaction by 20%.
Cashier
Lowe's home improvement
09.2017 - 12.2018
- Improved customer satisfaction by 10% using active listening and engagement skills.
- Processed transactions totaling over $5k daily, ensuring accurate payment collection.
- Handled over 100 transactions daily across multiple payment methods, including debit and credit cards.
- Increased knowledge of current sales and promotions, answering over 50 product questions per shift.
- Produced and balanced cash reports, managing daily transactions of up to $10k.
- Enhanced customer loyalty by signing up 20 customers per day for rewards program.
- Processed over 30 refunds per month for worn, damaged, and broken merchandise, enhancing customer trust.
Education
Graduate Diploma - Embedded Systems Development
Conestoga College Institute of Technology and Advanced Learning
01.2018
Bachelor of Technology - Electronics and Communication Engineering
Guru Nanak Dev University
01.2016
Skills
- Cashier
- Data Entry
- Customer Service
- Microsoft Word
- Microsoft Office
- PCB
- Computers and Technology
Accomplishments
- Exceptional Customer Service: Achieved 95% positive customer feedback for consecutive 12 months.
- Inventory Management Efficiency: Reduced inventory errors by 30% via meticulous organization and checks.
- Successful Team Leadership: Trained and led a team of 10 newcomers, enhancing productivity by 25%.
- Process Improvement Initiative: Suggested workflow changes, reducing equipment downtime by 20%.
Timeline
Operation assistant
Kintetsu world express
06.2023 - 06.2024
Electronic technician
Sci logistics
01.2019 - 05.2023
Cashier
Lowe's home improvement
09.2017 - 12.2018
Bachelor of Technology - Electronics and Communication Engineering
Guru Nanak Dev University
Graduate Diploma - Embedded Systems Development
Conestoga College Institute of Technology and Advanced Learning
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