RAMANPREET KAUR
Brampton,Canada
Summary
Dynamic professional with a proven track record at Canadian Tire Corporation, enhancing customer service efficiency and resolving complaints with tact. Skilled in data analytics and client support, I excel in training staff and fostering collaborative teamwork, ensuring high customer satisfaction and loyalty through innovative solutions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Sales Associate
Mobile Services
Etobicoke, Ontario
01.2025 - 04.2025
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Performed troubleshooting procedures for common problems related to mobile phones.
- Repaired and replaced broken parts of mobile phones, such as displays, batteries, motherboards and other components.
- Assisted customers in setting up their phone accounts and transferring data from one device to another.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Canadian Tire corportation
BRAMPTON, Ontario
02.2024 - 12.2024
- Enhanced efficiency of customer service processes using innovative strategies.
- Promptly resolved customer complaints, maintaining high levels of satisfaction.
- Addressed difficult customer interactions with professionalism and tact.
- Delivered accurate product and service information to aid customers effectively.
- Leveraged customer feedback from surveys to improve service quality.
- Monitored order tracking to ensure timely delivery of goods.
- Performed administrative duties including filing and database updates.
Education
Associate of Applied Science - Computer Engineering
Pures College of Technology
Toronto, ON08-2024
Skills
- Programming in C
- Network diagnostics
- Data analytics
- System management
- Client service and support
- Staff training
- Effective communication skills
- Collaborative teamwork
- Reporting and documentation
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Certification
- WHMIS Certificate
Timeline
Retail Sales Associate
Mobile Services
01.2025 - 04.2025
Customer Service Representative
Canadian Tire corportation
02.2024 - 12.2024
Associate of Applied Science - Computer Engineering
Pures College of Technology
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