Ramanpreet Kaur
Brampton
Summary
Professional and highly organized Office Receptionist managing front desk operations, providing exceptional customer service, and supporting administrative tasks seeking to leverage communication, organization, and problem-solving skills to contribute effectively to Georgian College.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Esso Gas Station
2024.01 - 2024.07
- Handled customer inquiries and resolved issues with a focus on customer satisfaction
- Processed transactions, managed returns, and provided information about products and services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Receptionist
Toronto Medical Clinic
2023.01 - 2023.12
- Greet and assist patients, clients, and staff with a friendly and professional demeanor
- Manage incoming calls and route them to appropriate departments or personnel
- Efficiently schedule and coordinate patient appointments using specialized booking software, ensuring accuracy and timeliness
- Handle billing and invoicing tasks, including generating invoices and processing payments
- Ensure the front desk area is tidy and welcoming, addressing any maintenance issues promptly
- Achieved a typing speed of 50 WPM with high accuracy, enhancing efficiency in administrative tasks
- Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
Education
Office Administration Health Services -
Georgian@ILAC
120 Bloor Street East08.2024
Skills
- Exceptional communication and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experienced in using office management software for appointment scheduling and billing
- Achieved a typing speed of 50 WPM with high accuracy
- Ability to handle confidential information with discretion
- Basic knowledge of office equipment (copiers, fax machines, etc.)
Certification
Typist Certificate
Timeline
Customer Service Representative
Esso Gas Station
2024.01 - 2024.07
Office Receptionist
Toronto Medical Clinic
2023.01 - 2023.12
Office Administration Health Services -
Georgian@ILAC
Typist Certificate
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