Ramanpreet Kaur
Nepean,ON
Summary
Hardworking and reliable individual focused on going above and beyond to support team and serve customers. Trained in offering top-notch customer service support and motivated to continue to learn and grow professionally.
Overview
6
6
years of professional experience
Work History
Security Supervisor
Securitas
01.2024 - Current
- Location at the Delegation of the Ismaili Imamat
- Expert in Planning, directing and ensuring the smooth running of operations at the client's site
- Customer Service, worked with staff and Volunteers to greet guests and High Commissionaire’s and directing them to the Right place in the Building
- Developed and implemented procedures and policies for security operations
- Scheduling to ensure the clients requirements are met each day
- Inspect and Report on building Life and Safety protection systems, i.e., fire panels, sprinkler, and mechanical rooms
- Proactive patrols to promote safety and security, deter suspicious activity, theft, vandalism and respond to all emergencies
- During events helped in crowd control and escorting the food delivery and event Supplies
- After the event providing access to cleaners to clean the event Space and making sure all doors are locked after the event
- Maintain and ensure the availability of emergency equipment
- Make suggestions to improve and optimize the security service.
Security Guard
Iron Horse Corporation
01.2021 - 04.2023
- Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensured security of doors, windows, and gates
- Inspect and adjusted security systems, equipment, and machinery to ensure operational use and to detect evidence of tampering
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Answer telephone calls to take messages, answered questions, and provided information during non- business hours and when switchboard was closed
- Call police and fire departments in cases of emergency, such as fire and presence of unauthorized persons
- Monitor and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintained security of premises.
Console Operator
Securitas
01.2021 - 01.2023
- Answer emergency calls, including fire, flood, power outage, and water leakage
- Address parking complaints and dispatch calls to ono-call superintendents
- Acknowledge troubled, supervisory, burglary alarms on the panel
- Respond to emails with different access control, make audit access badges
- Prepare incidents reports for incidents relating to fire, medical emergencies, vagrant people noise.
Security Guard
Securitas
01.2021 - 01.2022
- Ensuring the safety of client’s property and personnel
- Developing and implementing standard operating procedures for reporting and dealing with incidents when applicable
- Scanning the points in different areas through the patrol to proof that patrol is done
- To remove or to deter vagrant on sleeping on the client’s property
- Escorting trespassers off the client’s property and assisting Police in making Reports
- Recording Video Footage and then sending it to Police officers.
SECURITY GUARD
Neptune
01.2020 - 01.2021
- Worked in Queensway Carleton hospital as a patient watch Security Guard
- Protecting patient from harming themselves
- Assisting hospital security in case of patient is violent.
Fulfillment Associate
Walmart
01.2019 - 01.2021
- Unloading the truck and putting the things to the shelves
- Helping customers in finding the stuff un different departments
- Storage of the things that are full on the shelves.
Education
Social Sciences -
Universal College
Gatineau, Quebec12.2021
Skills
- Customer Service
- Customer Satisfaction
- Active Listening
- Microsoft Office Suite
- CPR Certified
- Dispatching calls
- Detailed Active Log
- Creative thinking
- Research
- Problem-solving
- Networking
- Multitasking
- Analytical thinking
- Verbal communication
- Event Setup and Breakdown
- Strong Organization
- Registration management
Awards
Award of Honesty, Iron Horse Corporation, 2022
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Security Supervisor
Securitas
01.2024 - Current
Security Guard
Iron Horse Corporation
01.2021 - 04.2023
Console Operator
Securitas
01.2021 - 01.2023
Security Guard
Securitas
01.2021 - 01.2022
SECURITY GUARD
Neptune
01.2020 - 01.2021
Fulfillment Associate
Walmart
01.2019 - 01.2021
Social Sciences -
Universal College
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