Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Raman Preet Kaur

Toronto,ON

Summary

Dedicated and result-driven Financial Services Representative with 3 years of experience in sales, customer service, and financial analysis. Proven track record of consistently exceeding sales targets and delivering exceptional customer satisfaction, Skilled in financial planning, loan origination, and investment products. Committed to building strong relationships and providing tailored financial solutions to meet clients needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

FINANCIAL SERVICES OFFICER

Gatestone & Co. (American Express)
Toronto, ON
02.2024 - Current
  • Negotiating, planning and assisting customers with correct payment resolutions on one or multiple credit card accounts.
  • Conducting payments transactions electronically for consumers on their accounts withing FDCPA guidelines and thereafter documenting them.
  • Providing timely, efficient, courteous and respectful customer service by providing apt solutions to problems or escalating to the appropriate department.
  • Using Skip Trace when needed to find additional consumer contact information and to collect on delinquent accounts.
  • Analyzing accounts, interpreting summaries and implementing agreed upon plan to manage client portfolios.

BRANCH MANAGER

GOEASY: EASYFINANCIAL SERVICES
Toronto, ON
09.2023 - 01.2024
  • Directed daily branch operations, leading the team to exceed monthly Sales and AR goals while maintaining excellent customer service.
  • Prepared monthly reports outlining branch performance metrics such as sales volume, profitability, customer satisfaction scores.
  • Examined, evaluated, and processed loan applications and performed collection activities.
  • Resolved escalated customer complaints in a timely manner.

FINANCIAL SERVICES REPRESENTATIVE

GOEASY: EASYFINANCIAL SERVICES
Toronto, ON
03.2022 - 09.2023
  • Developed strong relationships with customers to understand their financial needs and deliver tailored loan solutions.
  • Utilized different CRM systems such as Salesforce,Wealthview,AS400,MS office to manage customer's accounts, keep track of sales pipeline, and record customer interactions.
  • Processed loan and credit card applications, including underwriting approval and disbursement while running branch operations
  • Developed and executed sales strategies to promote value added products.
  • Received "Top Sales Performer" award multiple times for outstanding achievement.

PRODUCTION TEAM MEMBER

FRESH CENTRAL FACILITY
Mississauga, ON
05.2021 - 02.2022
  • Monitoring and maintaining the operations of production facility.
  • Delegates and directs tasks to staff based on the skill level, development aspirations and timelines.
  • Keeps accurate and detailed records of the workplace practices through clear logbook entries.

LEGAL INTERN

Phatra Law Office
Etobicoke, ON
10.2019 - 03.2020
  • Maintained client databases and completed research for cases
  • Assisted staff with diverse projects related to litigation, corporate law, and compliance actions
  • Participated in meetings with attorneys and business clients, taking notes on current cases.

Education

Graduate Certificate - Business Management

Canadore College
05.2021

Graduate Certificate - Alternative Dispute Resolution

Humber College
05.2020

Bachelor of Arts (B.A.) - Legal -

Panjab University
05.2018

Skills

  • Customer Relationship Building
  • CRM systems (Salesforce, Wealthview, AS400, MS Office)
  • Loan and credit card processing
  • Sales and Collections (AR)
  • Banking operations
  • Account Maintenance
  • Financial analysis

Certification

  • Licensed Secured Mortgage Agent-REMIC Certified (RMAC)
  • Conflict Resolution & Training Certificate- St. Stephen Community House
  • The Ontario Human Rights Commission-The Code and AODA certification
  • WHIMS Certified

Timeline

FINANCIAL SERVICES OFFICER

Gatestone & Co. (American Express)
02.2024 - Current

BRANCH MANAGER

GOEASY: EASYFINANCIAL SERVICES
09.2023 - 01.2024

FINANCIAL SERVICES REPRESENTATIVE

GOEASY: EASYFINANCIAL SERVICES
03.2022 - 09.2023

PRODUCTION TEAM MEMBER

FRESH CENTRAL FACILITY
05.2021 - 02.2022

LEGAL INTERN

Phatra Law Office
10.2019 - 03.2020

Graduate Certificate - Business Management

Canadore College

Graduate Certificate - Alternative Dispute Resolution

Humber College

Bachelor of Arts (B.A.) - Legal -

Panjab University

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Raman Preet Kaur