Martina MacDonald
Port Aux Basques,NL
Summary
Proven Financial Services Officer with a track record of enhancing revenue and customer satisfaction at Atlantic Edge Credit Union through expert credit analysis and exceptional relationship management. Skilled in loan application processing and adept at fostering client relationships, achieving over monthly performance targets in loans and deposits. First Aid and OHS Certified. Each One Teach One Trainer. Property Tax Accounting.
Overview
18
18
years of professional experience
Work History
Financial Services Officer
Atlantic Edge Credit Union
02.2008 - Current
- Increased revenue by identifying cross-selling opportunities and promoting additional financial products to clients.
- Improved customer satisfaction with timely resolution of account inquiries and issues.
- Delivered exceptional customer service through prompt response times, clear communication, and a thorough understanding of client objectives.
- Completed comprehensive credit assessments to minimize potential losses from non-performing loans.
- Reduced loan delinquency rates through effective risk assessment and client relationship management.
- Raised branch efficiency by consistently meeting or exceeding monthly performance targets for loans, deposits, and other key metrics.
- Ensured smooth transactions by accurately processing loan applications, account openings, and various banking services requests.
Office Administrative Assistant
Colemans Furniture Store
06.2006 - 02.2008
- Created and updated records and files to maintain document compliance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
Office Administration Certificate - Office Administration
College Of The North Atlantic
Port Aux Basques05.2006
Skills
- Credit analysis
- Debt management
- Financial Services
- Customer Relationship Building
- Financial Product Sales
- Loan Application
- Teamwork and Collaboration
- Willing to Learn
- Customer Service
- Excellent Communication
Languages
English
Full Professional
Accomplishments
FSR and FSO Roadmaps Completed through CCUA Campus
Timeline
Financial Services Officer
Atlantic Edge Credit Union
02.2008 - Current
Office Administrative Assistant
Colemans Furniture Store
06.2006 - 02.2008
Office Administration Certificate - Office Administration
College Of The North Atlantic
Similar Profiles
Danielle SpencerDanielle Spencer
Financial Service Representative at Atlantic Edge Credit UnionFinancial Service Representative at Atlantic Edge Credit Union
Christopher CampbellChristopher Campbell
Finanical Service Officer at Atlantic Edge Credit UnionFinanical Service Officer at Atlantic Edge Credit Union
Ashmeet KaurAshmeet Kaur
Financial Services Representative at Atlantic Edge Credit UnionFinancial Services Representative at Atlantic Edge Credit Union