Summary
Overview
Work History
Education
Skills
Languages
Legal status
Timeline
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Ramanjot Kaur

Winnipeg

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced customer satisfaction through effective problem-solving and communication. Skilled in staff development and safety procedures, fostering a productive environment that maximized performance and engagement. Committed to achieving operational excellence and driving business success.

Overview

8
8
years of professional experience

Work History

Manager

McDonald's
01.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.

Operation Customer Care Specialist

Skip The Dishes
03.2021 - 05.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Provided customers with detailed information on company products, services and materials.
  • Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Responded to customer inquiries via phone, email and web-based platforms.

Crew Member

McDonald's
05.2019 - 12.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

General Laborer

Westons Bakery
03.2018 - 04.2019
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.

Education

Fashion Arts & Business Certification -

Humber College
Toronto
05.2019

Bachelors in Fashion Designing -

Mata Ganga Khalsa College
Punjab, India
06.2016

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Strategic planning
  • Project management
  • Customer relationship management (CRM)
  • Staff development
  • Sales management
  • Workforce management
  • Business development
  • Key performance indicators
  • Financial management
  • Clear communication
  • Safety procedures
  • Coaching and mentoring

Languages

English
Full Professional

Legal status

Permanent resident

Timeline

Operation Customer Care Specialist

Skip The Dishes
03.2021 - 05.2024

Manager

McDonald's
01.2021 - Current

Crew Member

McDonald's
05.2019 - 12.2020

General Laborer

Westons Bakery
03.2018 - 04.2019

Fashion Arts & Business Certification -

Humber College

Bachelors in Fashion Designing -

Mata Ganga Khalsa College

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Ramanjot Kaur