Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramandeep Singh Chadha

Surrey,BC

Summary

Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.

Overview

13
13
years of professional experience

Work History

Warehouse Operations Manager

Strip-Curtains
12.2021 - 01.2023
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Assistant Restaurant Manager

Agra Tandoori Indian Restaurant
02.2021 - 02.2023
  • Recruits, hires, and trains new warehouse employees
  • Coaches, counsels, schedules and disciplines current warehouse employees as needed by enforcing policies and procedures
  • Contributes to creating and recommending strategic plans and reviews to achieve operational objectives
  • Prepares and implements production and quality plans based around customer service standards
  • Resolves problems and identifies trends
  • Forecasts requirements, prepares annual budgets, schedules expenditures, analyses variances and initiates corrective actions to meet financial objectives of the warehouse
  • Determines product handling and storage requirements to develop warehouse operations systems
  • Develops, implements, evaluates and enforces policies and procedures
  • Develops processes for receiving product, utilizing equipment, managing inventory and shipping product
  • Develops and implements effective warehouse layout that accounts for product flow, equipment and product handling systems
  • Establishes, follows and enforces safety standards and procedures in compliance with a healthy work environment and legal requirements
  • Develops protection and access policies and coordinates security patrols to keep the property secure.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.

Operations Manager

SWIGGY, Bundle Technologies
01.2019 - 12.2020
  • Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates
  • Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks
  • Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands
  • Controls purchases and inventory by meeting with the account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions
  • Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements
  • Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons
  • Maintains a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
  • You will lead a team of area managers to optimize the efficiency of operations and achieve the performance target for these areas
  • You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas
  • You will liaise between the implementation team and the operations strategy team to ensure that all the areas under you focus on order fulfillment, logistics, and customer experience
  • You will be responsible for leading and managing a huge team, their performance, expectations, and goals
  • Perform cost analysis and reporting as well as manage schedules, quality initiatives, and process change initiatives
  • Design and manage the execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview
  • Improve the systems, processes, and policies in the operations team to better support management reporting, information flow, and relevant business metrics
  • Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment
  • Support the area managers in the design and rollout of a pay-out structure that motivates and rewards the desired behaviors and performance of delivery executives Ensure a flawless delivery service for the customers in your areas with a special focus on real-time service levels and schedule adherence
  • Meet or exceed the customer satisfaction rating target of the delivery fleet in all the areas under your purview Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature Ensure that there are fewer delivery executive driven cancellations in your area
  • Strive for 100% compliance among delivery executives across areas on matters like wearing Swiggy T-shirts, bags, and Id cards while on delivery.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.

Assistant General Manager

Regal Hotel
01.2015 - 12.2018
  • Review employee performance and conducts personnel actions such as disciplinary actions and terminations
  • Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, Direct billing, etc
  • Invoices and processing payments and tracking stock level for the company.

Department Manager

Home Improvement
09.2012 - 11.2014
  • Looking after online Customers order, Deal with day-to-day customers Queries Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc
  • Troubleshoot and Process customer order, serve customers and do, day to day
  • Available 24/7 in case to respond to any guest or employee emergencies
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required, was chosen to get promoted within a month from joining the company
  • Got rewarded to show excellent Attention to details
  • Acknowledged for being good teammate and person who pays attention to details, and always there if someone need help
  • Got acknowledged to be a part and did research to help company with their waste disposal and to help community.

Invoicing Associate

Masters (Home Improvement)
10.2009 - 09.2012
  • Process invoices into company financials
  • Maintain accurate inventory records for parts, materials, and finished product, including tracking and coordination of shipments and schedule deliveries
  • Assist with shipping and receiving functions, including receiving and auditing of materials
  • Assist with warehouse responsibilities, including receiving, unpacking, staging, stocking, and some inventory control
  • Assist with equipment maintenance, including cleaning, repairs, and troubleshooting, and restocking supplies
  • Execute shipping, receiving, accounting, and warehouse functions
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to customer concerns and questions on daily basis.

Education

Bachelor of Information Technology -

University of Ballarat
Melbourne, Australia
05.2011

Operations And Project Management

Allison
Vancouver, BC
05.2021

Diploma - Information Technology(Website Development)

Marjorie Milner College
Jabalpur, India
05.2008

First Aid Training Certificate -

Red Cross College
Melbourne, Australia

Certificate in Responsible Serving of Alcohol (RSA). Certificate in LF and LO Forklift. -

Government of Victoria

Skills

  • Cost analysis and savings
  • Project Management
  • Operational improvement
  • Business operations
  • Team building
  • English
  • Hindi
  • Computer Skill
  • MS Word, Excel and PowerPoint
  • Siebel proficient
  • Programming
  • Data base management
  • Network OS
  • Multimedia
  • Work Assignments
  • Customer Assistance
  • Database Documentation
  • Carrier Negotiations
  • Accounting Records
  • Materials Movement
  • Operational Efficiency and Safety
  • Shipping and Receiving
  • Customer Care
  • ERP Software
  • Outgoing Shipments Oversight
  • Logistics Coordination
  • Operations Management

Timeline

Warehouse Operations Manager

Strip-Curtains
12.2021 - 01.2023

Assistant Restaurant Manager

Agra Tandoori Indian Restaurant
02.2021 - 02.2023

Operations Manager

SWIGGY, Bundle Technologies
01.2019 - 12.2020

Assistant General Manager

Regal Hotel
01.2015 - 12.2018

Department Manager

Home Improvement
09.2012 - 11.2014

Invoicing Associate

Masters (Home Improvement)
10.2009 - 09.2012

Bachelor of Information Technology -

University of Ballarat

Operations And Project Management

Allison

Diploma - Information Technology(Website Development)

Marjorie Milner College

First Aid Training Certificate -

Red Cross College

Certificate in Responsible Serving of Alcohol (RSA). Certificate in LF and LO Forklift. -

Government of Victoria

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Ramandeep Singh Chadha