RAMANDEEP SINGH DHILLON
Abbotsford,BC
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
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Overview
12
12
years of professional experience
Work History
Security Officer & Supervisor
Securiguard & Allegance1 Security
Chilliwack, BC
11.2021 - 12.2023
- Responded to reports of suspicious or unusual activity
- Anticipated and prevented potential disruptive behavior, safety hazards or security threats
- Patrolled public areas to detect irregularities and prevent unauthorized entry
- Defused conflicts using de-escalation and crisis management techniques
- Warned violators about consequences of rule infractions
- Identified security concerns with regular facility and equipment inspections
- Made ethical and time-critical decisions to restore order in high-pressure environments
- Secured building against intrusion, routinely checking and locking windows and doors
- Permitted authorized persons to enter property upon identity verification
- Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals
- Worked closely with local law enforcement to collect, review and transfer evidence
- Performed first aid, secured scenes and detained individuals in emergency situations
- Investigated disturbances, alarms and unusual activities.
Store Manager
Freedom Mobile
Calgary, AB
03.2020 - 09.2021
- Maintained high store standards in merchandising, security and visual presentation
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Balanced tills at end of shifts and made daily bank deposits
- Planned incoming and outgoing product movements based on operational demand
- Coordinated employee schedules for optimum performance and shift coverage
- Directed merchandising strategy to create eye-catching displays and increase revenue
- Received and acted on customer feedback to boost return custom rate.
Sales Team Lead
Samsung India Pvt Ltd.
Jallandhar, Punjab, India
01.2012 - 11.2019
- Kept sales floor organized and orderly, frequently verifying pricing, promotional signage and product availability
- Merchandised products according to planograms and store procedures, arranging featured items in high traffic areas to boost sales
- Built repeat customer base by providing superior service and excellent data collection techniques
- Memorized store layout and product locations to quickly direct customers
- Trained and mentored new sales staff
- Checked store fixtures, hardware and general cleanliness frequently, addressing problem areas
- Handled customer complaints with tactful communication and effective conflict resolution
- Assessed customer needs, provided recommendations and upsold relevant products to increase sales
- Reported out-of-stock items for replenishment and researched product alternatives for customers
- Kept up-to-date knowledge of products, promotions and special events
- Met and consistently exceeded sales quotas
- Escalated high-level customer complaints to management for resolution
- Maintained product rotation process and implemented techniques to turn over oldest products.
Education
Bachelor of Arts - Arts -
Guru Nanak Dev University
05.2015
Skills
- Data-driven decision-making
- Sales Coaching
- Sales Reporting
- Performance Management
- Lead Generation
- Vendor Management
- Strategic Planning
- Security screening
- CCTV experience
- Report Analysis
- Daily status reports
Timeline
Security Officer & Supervisor
Securiguard & Allegance1 Security
11.2021 - 12.2023
Store Manager
Freedom Mobile
03.2020 - 09.2021
Sales Team Lead
Samsung India Pvt Ltd.
01.2012 - 11.2019
Bachelor of Arts - Arts -
Guru Nanak Dev University
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