RAMANDEEP KAUR
Calgary,Alberta
Summary
Enthusiastic Senior Customer Service Representative with more than 10+ years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MOA
Staywell Medical Clinic
Calgary, AB
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
MOA
Saddlebrook Medical Clinic
Calgary, AB
04.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Senior Customer Service Representative
Punjab National Bank
Punjab,India
05.2013 - 10.2023
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
Education
Masters In Arts - Arts Education
Maharaja Ganga Singh University, Bikaner
Rajasthan07.2015
Bachelor of Computer Application - Information Technology
Maharaja Ganga Singh University, Bikaner
Rajasthan, India06.2011
Senior Secondary Examination - Arts
Board Of Secondary Education,Rajasthan
Rajasthan06.2008
Secondary Education - Arts And Sciences
Board Of Secondary Education , Rajasthan
Rajasthan06.2006
Skills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Call Control
- Database Management
- Staff Training
- Account Management
- Credit card processing
- Database Maintenance
Certification
- WHIMS, AixSafety.com - April,2024
Additional Information
Computer skills: Microsoft Word, Excel, and PowerPoint, Data Base Management System, Customer Resource Management,Human Resource Management, Finacle X, Credit Card management ,Typing speed 60-80 WPM
Avalability
Full Time
Reference
Available On Request
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
MOA
Staywell Medical Clinic
09.2024 - Current
MOA
Saddlebrook Medical Clinic
04.2024 - 08.2024
Senior Customer Service Representative
Punjab National Bank
05.2013 - 10.2023
Masters In Arts - Arts Education
Maharaja Ganga Singh University, Bikaner
Bachelor of Computer Application - Information Technology
Maharaja Ganga Singh University, Bikaner
Senior Secondary Examination - Arts
Board Of Secondary Education,Rajasthan
Secondary Education - Arts And Sciences
Board Of Secondary Education , Rajasthan