ELISHA GRANT

Coordinated patient reception activities to streamline check-in processes.

Executed tasks using Accuro software to support accurate record-keeping and workflow optimization.

Performed comprehensive vital checks for patients and newborns to support clinical evaluations.

Streamlined patient record uploads to enhance accessibility and support healthcare operations.

Managed referral processes for patients, connecting them with specialized healthcare providers.

Partnered with healthcare professionals to improve service quality and patient satisfaction in clinic.

Responded to phone calls promptly, addressing inquiries and providing information to callers.

Managed appointment calendar to ensure timely and organized client interactions.

Assisted healthcare professionals in conducting examinations for female patients, ensuring privacy and respect.

• Assisted team members in completing tasks efficiently and on schedule. Supported collaborative efforts to enhance team productivity. Contributed to building a confident and cohesive team environment.
• Elevated brand identity and revenue generation through strategic promotion on social media platforms.
• Directed staff hiring initiatives, implemented new training programs, and optimized scheduling processes to enhance operational efficiency.
• Formulated comprehensive business and marketing strategies while overseeing monthly financial report preparation.
• Spearheaded startup and launch of business, establishing operational procedures and workflow planning.
• Facilitated training sessions for teams on operational protocols and job site requirements.
• Oversaw worker performance to enhance productivity, efficiency, and achieve cost savings.
• Recruited and guided core start-up team in developing foundational company policies and procedures.

• Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
• Boosted team morale and overall sales volume by creating employee incentive sales contests.
• Developed and implemented new sales strategies to update product lines.
• Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
• Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
• Tracked monthly sales to generate reports for business development planning.
• Achieved company growth for several consecutive years through market expansion and sales.
• Hired and motivated high-performing sales team achieving over $250,00 in new sales the first month.

• Cultivated banking relationships to consistently achieve monthly targets.
• Established first all-girls sales team in Lower Mainland, driving team to achieve top store performance among eight locations for six consecutive months.

• Executed appointment scheduling and administrative responsibilities, enhancing overall office productivity.
• Achieved streamlined filing and document management systems through effective coordination of archiving and purging files. Enhanced office efficiency by developing and refining administrative processes. Improved executive communication management by prioritizing mail, handling calls, and composing correspondence. Delivered relevant data through thorough research across various media sources.

• Executed administrative duties, including filing and assisting six doctors with patient management.
• Registered patients and coordinated appointment schedules to enhance clinic efficiency.
• Facilitated referral processes and organized medical records for patients.
• Safeguarded client treatment records to ensure confidentiality and compliance with privacy regulations.
• Organized and managed patient appointment scheduling through phone and in-person interactions.
• Assigned daily tasks to team members to enhance overall productivity.
• Assisted patients in navigating to exam rooms. Addressed general inquiries from patients. Prepared patients for physician consultations by outlining procedures.
• Guided staff development through hands-on mentorship and motivational leadership to enhance skills and meet daily targets.
• Sanitized treatment rooms and restocked essential supplies to ensure patient readiness.
• Oversaw and guided employees in supervising activities to enhance productivity and efficiency.
• Partnered with store manager to devise strategic initiatives for enhancing sales and profit performance.
• Instructed patients on medication protocols, procedural guidelines, and physician directives.
• Streamlined scheduling, workflow management, and shift coverage to align with business demands.