Ramandeep Puri
Mississauga,ON
Summary
Proven Customer Service Representative at Tim Hortons, adept in complaint resolution and time management. Excelled in a fast-paced environment by prioritizing customer needs, enhancing satisfaction levels, and resolving complex issues through exceptional communication and problem-solving skills. Achieved a significant improvement in customer experience by efficiently managing multitasks and adapting to dynamic situations.
Overview
1
1
year of professional experience
Work History
Customer Service Representative (Team Member)
Tim Hortons
03.2023 - 07.2024
- Collaborating with Team Members: Collaborate with colleagues, supervisors, and other departments to resolve complex issues, share knowledge, and contribute to overall customer satisfaction,
- De-escalate situations involving dissatisfied customers, offering patient assistance and support,
- Delivered prompt service to prioritize customer needs,
- Prepared and served coffee, beverages, sandwiches, and baked goods according to company standards,
- Managed drive-thru orders with speed and accuracy, maintaining a positive customer experience,
- Handled customer complaints and resolved issues in a calm and professional manner,
- Operated cash registers, processed payments, and issued receipts,
- Processed customer orders quickly and accurately, ensuring customer satisfaction,
- Managed multiple tasks effectively in a fast-paced environment.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Goa, India07.2018
Skills
- Complaint resolution
- Time Management
- Exceptional Communication Skill
- Customer Oriented
- Adaptable
- Multitasking
- Problem Solving
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative (Team Member)
Tim Hortons
03.2023 - 07.2024
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
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