Ramandeep Kaur Sandhu
Hamilton
Summary
Energetic and reliable with knack for leadership and team coordination. Possesses solid understanding of workplace efficiency and safety protocols, coupled with excellent problem-solving skills. Committed to driving team success and achieving outstanding results.
Overview
7
7
years of professional experience
Work History
Lead Hand
Eclipse Advantages Inc.
01.2023 - 12.2023
- In collaboration with Manager, responsible for training of employees; prepares and submits all required paperwork
- Established clear expectations for performance standards within the team encouraging accountability among all members.
- Determine work procedures, responsible for preparing work schedules, and expediting workflow; reviews and standardizes procedures to improve the efficiency of subordinates
- Responsible for scheduling staff hour to align with customer requirements
- Responsible for cross-examining the employees on lumping, stocking and other warehouse procedures
- Supervising the completion of all housekeeping and other duties as assigned for the warehouse
- Optimized workflows with effective communication among team members, resulting in higher quality output.
- Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
- Unpacked and repacked items in different quantities and configurations for shipment.
SUPERVISOR
A&W
05.2019 - 04.2021
- Delighting guests with friendly and caring customer service representative of the A&W brand
- Working as a team with co-workers to deliver outstanding guest experience and achieve service times
- Spending a reasonable amount each shift on the floor assisting and working with employees
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Following food safety regulations and maintaining sanitation, health, orderly and clean eating, and dining areas, as well as other facilities utilized by guests
- Cleaning food preparation areas, cooking surfaces, and utensils, sweeping and mopping floors
Telecommunication sales Representative
S&P Data
07.2018 - 12.2018
- Identifying, soliciting and promote sales to both existing clients through cross selling/up selling telecommunication products and services
- Recommend the appropriate and/or services after carefully accessing customer’s needs and resources
- Build orders using provided sales order tools
- Provide excellent customer service
- Achieve monthly sales targets
- Navigate sales tools while maintaining conversation with customer
- Verify sales orders for accuracy
- Mentor junior agents
- Manage time in order to answer required call volume
- Provide call feedback for client
- Provide offer feedback for client
Team Member
Subway
01.2018 - 05.2018
- Prepares food neatly, accurately and in a timely manner
- Demonstrates a complete understanding of menu items and explains it to guests accurately
- Exhibits a cheerful and helpful manner when dealing with guests
- Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift
- Cleans as directed
- Greets guests and prepares their orders, uses Point of Sale system/cash register to record their order, collects payment from guests and makes change
- Understands and adheres to all quality standards, formulas and procedures
- Understands and adheres to proper food handling, safety and sanitization standards while preparing food, servicing food and clean up
- Maintains professional appearance and grooming standards as outlined in the Operations Manual
- Performs light paperwork duties as assigned
- Completes online coursework on the University of Subway as directed
- Complete all other assigned duties or tasks
Quality Control
Amhil Enterprises
01.2017 - 12.2017
- Monitored product packaging, coordinated inspections for offsite locations
- Returning faulty part to team members who are responsible for them
- In charge of archiving all quality related administrative records and then filing them
- Verified inventory history records for completeness and accuracy
- Inspected product labels prior to use or storage
Education
Global Business Management Program -
Mohawk College
04.2017
Bachelor of Business Administration -
Punjabi University Patiala
04.2015
High School Certificate - Commerce
Saraswati Senior Secondary School
01.2012
Skills
- Inventory control
- Quality Assurance
- Safety protocols
- Training and Leadership
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Lead Hand
Eclipse Advantages Inc.
01.2023 - 12.2023
SUPERVISOR
A&W
05.2019 - 04.2021
Telecommunication sales Representative
S&P Data
07.2018 - 12.2018
Team Member
Subway
01.2018 - 05.2018
Quality Control
Amhil Enterprises
01.2017 - 12.2017
Global Business Management Program -
Mohawk College
Bachelor of Business Administration -
Punjabi University Patiala
High School Certificate - Commerce
Saraswati Senior Secondary School
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