Ramandeep Kaur
Calgary
Summary
Hardworking associate and excellent team member seeking a position as Medical Lab Assistant to utilize my knowledge, skills and abilities to provide quality healthcare and laboratory services. Highly determined and focused with excellent work ethics and proficient in professional service, willing to grow as a part of a team, hence contribute my own strength towards the growth of my employer.
Overview
6
6
years of professional experience
Work History
Medical Lab Assistant (Practicum Student)
APL
10.2024 - 11.2024
- carries out patient data entry using Epic, Basic LIS and Microsoft computer skills.
- excellent customer reception service in an effective, efficient and safe manner
- performs venipunctures on various body sites as well as ECGs using Telemed
- performs quality control and assurance activities in accordance with laboratory policies and procedures
- carries out backlab procedures such as specimen centrifugation, sorting, procurement, handling, processing, dispatching and testing while wearing appropriate Personal Protective Equipment and maintaining safety and standard operating procedures
- Promoted patient confidentiality by adhering to policies and regulations during all phases of specimen handling and reporting processes.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
Associate
Amazon
02.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Office Administrative Assistant
SIERAH IMMIGRATION
01.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Concierge
ELITE RESIDENTIAL CONCIERGE
04.2020 - 12.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Team Leader
Tim Hortons
12.2019 - 12.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Team Member
QUESADA BURRITOS AND TACOS
11.2018 - 04.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Certificate - Medical Laboratory Assistant
ABES COLLEGE
Calgary, AB05-2025
Certificate - Global Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2019
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Medical Lab Assistant (Practicum Student)
APL
10.2024 - 11.2024
Associate
Amazon
02.2023 - Current
Office Administrative Assistant
SIERAH IMMIGRATION
01.2021 - 12.2021
Concierge
ELITE RESIDENTIAL CONCIERGE
04.2020 - 12.2020
Team Leader
Tim Hortons
12.2019 - 12.2020
Team Member
QUESADA BURRITOS AND TACOS
11.2018 - 04.2019
Certificate - Medical Laboratory Assistant
ABES COLLEGE
Certificate - Global Hospitality Management
Conestoga College Institute of Technology And Advanced Learning
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