CLAIRE SERRANO
2-1134 Notre Dame Ave Winnipeg
Summary
Compassionate and detail-oriented Medical Office Assistant student with a strong passion for patient care and administrative duties. Knowledge of medical terminology, electronic health records (EHR), scheduling appointments and ensuring seamless communication between patients and healthcare providers. Proven ability to thrive in fast-paced environments while maintaining high accuracy and professionalism. Demonstrates excellent communication skills and a patient-centred approach to support healthcare teams in delivering high-quality medical services. Committed to maintaining patient confidentiality and providing a welcoming and efficient office environment. Proficient in using medical office software and familiar with medical terminology and procedures. Eager to contribute effectively in a medical office setting and support healthcare professionals in providing exceptional patient care.
Overview
8
8
years of professional experience
Work History
Practicum Student (Medical Office Assistant)
Health Sciences Centre
06.2024 - 07.2024
- Greet patients, answer telephones, and provide other customer service related duties.
- Registered and verified patient records before triage with most up-to-date information.
- Updating patient visit reason.
- Accurately entered patient demographic and insurance information into Electronic Patient Record system.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Travel Consultant/Travel Agent
WESTON TRAVEL & TOURS
11.2017 - Current
- Responsible for providing good customer service in person, by email, and by phone
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
- React to all client concerns promptly and with a sense of importance
- Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Crew Member
McDonald's
12.2016 - 09.2019
- Packed fast-food products in approved containers, cups, and bags
- Provided excellent customer service by greeting customers and meeting quality expectations
- Prepared products following restaurant, health, and safety standards and procedures
- Drove team success by completing assigned tasks quickly and accurately
- Observed safety precautions and practices to reduce injury using heavy machinery and equipment.
Education
Certificate -
Robertson College
Winnipeg, MB07.2024
Bachelor of Science in Tourism Management
Our Lady of Fatima University
Philippines06.2013
High School Diploma -
Immaculate Concepcion Academy
Philippines03.2010
Skills
- Microsoft Office
- Customer Service
- Problem-solving
- Attention to Detail
- Time Management
- Passionate about providing excellent service to the client
- Possess a strong work ethic and a high level of professionalism
- Patient Registration
- Appointment Scheduling
- Understanding of medical terminology
- Medical admissions processes
- Computer Literacy
- Teamwork and Collaboration
- Multitasking and Organization
References
Available Upon Request
Timeline
Practicum Student (Medical Office Assistant)
Health Sciences Centre
06.2024 - 07.2024
Travel Consultant/Travel Agent
WESTON TRAVEL & TOURS
11.2017 - Current
Crew Member
McDonald's
12.2016 - 09.2019
Certificate -
Robertson College
Bachelor of Science in Tourism Management
Our Lady of Fatima University
High School Diploma -
Immaculate Concepcion Academy
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