Ramandeep Kaur
Halifax,Canada
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
River of the Revival Centre
07.2023 - 09.2024
- Resolved 95% of customer inquiries within the first interaction, improving customer satisfaction ratings by 20%
- Managed an average of 50+ customer interactions daily, ensuring timely and accurate responses to inquiries
- Collaborated with teams to improve service processes, reducing complaint response times by 30%
- Assisted with administrative tasks, achieving 100% accuracy in maintaining organized customer records
HR Manager
Punjab Traders
06.2021 - 01.2023
- Successfully recruited and onboarded 50+ employees, reducing time-to-hire by 25% through streamlined processes
- Designed and implemented HR policies, increasing employee retention rates by 15%
- Mediated workplace conflicts and resolved 95% of grievances, enhancing employee satisfaction
- Managed payroll for 100+ employees, ensuring 100% compliance with labor laws
- Conducted quarterly training programs, improving employee productivity by 20%
Education
Human Resources Management
Georgian College
Toronto, ON08-2024
Marketing Management
Georgian College
Toronto, ON12-2023
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Office administration
- Employee relations
- Maintaining files
- Team player
- Recruitment and hiring
Timeline
Customer Service Executive
River of the Revival Centre
07.2023 - 09.2024
HR Manager
Punjab Traders
06.2021 - 01.2023
Human Resources Management
Georgian College
Marketing Management
Georgian College
Similar Profiles
Amelia WoodAmelia Wood
Operations Assistant at HOOSIC RIVER REVIVALOperations Assistant at HOOSIC RIVER REVIVAL
Esrom TjombeEsrom Tjombe
Volunteer at Pathway Ministries Revival CentreVolunteer at Pathway Ministries Revival Centre
Zach HayesZach Hayes
IT Administrator at Canadian Revival Centre CorpIT Administrator at Canadian Revival Centre Corp
Abigail L. McCarronAbigail L. McCarron
Care Team Assistant at Hospice HalifaxCare Team Assistant at Hospice Halifax
Khushpreet GillKhushpreet Gill
Personal Support Worker at Millcreek Care CentrePersonal Support Worker at Millcreek Care Centre