Ramandeep Kaur
Halifax,Canada
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
River of the Revival Centre
2023.07 - 2024.09
- Resolved 95% of customer inquiries within the first interaction, improving customer satisfaction ratings by 20%
- Managed an average of 50+ customer interactions daily, ensuring timely and accurate responses to inquiries
- Collaborated with teams to improve service processes, reducing complaint response times by 30%
- Assisted with administrative tasks, achieving 100% accuracy in maintaining organized customer records
HR Manager
Punjab Traders
2021.06 - 2023.01
- Successfully recruited and onboarded 50+ employees, reducing time-to-hire by 25% through streamlined processes
- Designed and implemented HR policies, increasing employee retention rates by 15%
- Mediated workplace conflicts and resolved 95% of grievances, enhancing employee satisfaction
- Managed payroll for 100+ employees, ensuring 100% compliance with labor laws
- Conducted quarterly training programs, improving employee productivity by 20%
Education
Human Resources Management
Georgian College
Toronto, ON2024-08
Marketing Management
Georgian College
Toronto, ON2023-12
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Office administration
- Employee relations
- Maintaining files
- Team player
- Recruitment and hiring
Timeline
Customer Service Executive
River of the Revival Centre
2023.07 - 2024.09
HR Manager
Punjab Traders
2021.06 - 2023.01
Human Resources Management
Georgian College
Marketing Management
Georgian College