Ramandeep kaur
cambridge,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Team Member
Tim Hortans
Brampton, Ontario
07.2023 - 10.2024
- Rotated inventory to reduce waste and optimize freshness.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Collaborated with team to deliver timely service of items.
- Made meals in accordance with company standards and requirements.
- Maintained clean and organized work area at all times.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Provided exceptional service to high volume of daily customers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Executive
Kochar Infotech
Amritsar
04.2017 - 08.2018
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Masters of Commerce - Commerce
GNDU
Amritsar07-2020
Skills
- Account updating
- Problem-solving
- Customer relationship management (CRM)
- Strong teamwork
- Coordination
- Adaptability and flexibility
- Complaint handling
- High-energy attitude
- Active listening
Timeline
Team Member
Tim Hortans
07.2023 - 10.2024
Customer Service Executive
Kochar Infotech
04.2017 - 08.2018
Masters of Commerce - Commerce
GNDU
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