Judy Ann Malibong
Brampton,Canada
Summary
Dedicated and detail-oriented professional with experience in administrative support, customer service, and sales. Skilled in multitasking, organization, and problem-solving to ensure efficiency in the workplace. Adept at handling documentation, managing transactions, and maintaining strong client relationships. Seeking to leverage my skills in an administrative assistant role to support business operations effectively.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Team Member
Tim Hortons
12.2023 - Current
- Provided excellent customer service in a high-paced environment
- Managed cash transactions and ensured financial accuracy
- Assisted customers with product selection and promotions
- Maintained cleanliness and adhered to safety and sanitation standards
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Office Staff
Vitastar Skills Management Services, INC.
02.2023 - 06.2023
- Handled administrative duties, including data entry and document management
- Maintained organized records and ensured efficient workflow
- Provided support to staff and assisted with operational tasks
- Coordinated scheduling for multiple employees, ensuring optimal coverage during peak hours and minimizing overtime costs.
- Streamlined office procedures by implementing efficient filing systems and organizing digital records.
- Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.
- Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
- Managed inventory tracking for office supplies by conducting regular audits of stock levels and placing orders proactively before depletion occurred unexpectedly, avoiding potential downtime due to lack of materials availability on hand.
- Increased overall office efficiency with proficient use of computer software, including Microsoft Office Suite and CRM systems.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
Call Center Agent – Billing
VXI Global
11.2022 - 02.2023
- Assisted clients with financial product inquiries and account services
- Processed transactions and resolved billing concerns efficiently
- Built strong client relationships through effective communication
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Addressed customer account discrepancies and concerns.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Salesclerk
7-Eleven Bautista
01.2019 - 07.2022
- Assisted customers in product selection and inquiries
- Handled transactions using POS systems and managed cash
- Ensured a positive shopping experience and maintained store organizations
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Increased upselling success by identifying customer needs and suggesting appropriate additional products or services.
- Adapted quickly to new products or promotions, incorporating them into sales presentations seamlessly for greater impact on revenue generation.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Processed payments and returns with accuracy and efficiency.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Global Business Management -
Sault College Brampton Campus
Brampton, ON03.2025
Bachelor of Science - Management Accounting
Perpetual Help College of Pangasinan
Philippine06.2022
General Academic Strand -
Bautista National High School
Philippines03.2018
Skills
- Customer service skills
- Data entry
- Documentation
- Office management
- Cash handling
- Financial transaction processing
- Ability to work in fast-paced environments
- Ability to work in high-pressure environments
- Attention to detail
- Problem-solving skills
- Microsoft Office Suite
- Documentation and reporting
- Customer communications
- Account updating
- Customer service
- Database research
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Understanding customer needs
- Flexible schedule
Timeline
Team Member
Tim Hortons
12.2023 - Current
Office Staff
Vitastar Skills Management Services, INC.
02.2023 - 06.2023
Call Center Agent – Billing
VXI Global
11.2022 - 02.2023
Salesclerk
7-Eleven Bautista
01.2019 - 07.2022
Global Business Management -
Sault College Brampton Campus
Bachelor of Science - Management Accounting
Perpetual Help College of Pangasinan
General Academic Strand -
Bautista National High School
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