Ramandeep Kaur
Toronto,ONTARIO
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Petro-Canada
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Performing administrative tasks,such as data entry, filling and record keeping.
- Cross-trained and backed up other customer service managers.
- Working in a fast- paced environment ,managing the cash flow and make POS reports everyday.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Cashier
Easy Day Supermarket
01.2021 - 09.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Collaborated with a team to identify ,track and resolve software defects in a timely manner.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Global Business Management
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2023
Master of Commerce - Finance And Accounting
Kurukshetra University
Haryana, India01.2021
Bachelor of Commerce - Finance And Accounting
Kurukshetra University
Haryana ,India03.2019
Skills
- Critical Thinking
- MS Office 365
- Adobe
- Tableau
- Point of sale(POS)
- Power BI
- Project Management
- Clear and Concise Communication
- KPI Tracking
- Attention to Detail
- Flexibility and Adaptability in ambiguous situations
Certification
- Shopify Basics [ December 2021]
Shopify Institute
- Microsoft Project 2016 Essential Training [2023]
Project Management Institute
PERSONAL DETAILS-
Adaptive learner,Teamwork,fLexible,Critical thinking ,Strong Communication,Problem- Solving,Adaptability,Compliance,Decision Making.
Timeline
Customer Service Representative
Petro-Canada
01.2022 - Current
Customer Service Cashier
Easy Day Supermarket
01.2021 - 09.2021
Global Business Management
Mohawk College of Applied Arts And Technology
Master of Commerce - Finance And Accounting
Kurukshetra University
Bachelor of Commerce - Finance And Accounting
Kurukshetra University
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