RAMANDEEP KAUR
Brampton,ON
Summary
Enthusiastic Computer Technician with more than 3 year of experience in upgrading system hardware and software component such as RAM, PROCESSOR,HARD DRIVE. Installing network components like wifi in motherboard. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability skills. Adept at working effectively unsupervised and quickly mastering new skills. Hand on experience with networking tools like cisco packet tracer,operating system,network devices like router,switch.
Overview
4
4
years of professional experience
Work History
Computer Repair Technician
CNB COMUTERS INC.
01.2020 - Current
- Identified hardware issues caused by component failures using approved diagnostic tools by checking the memory, processor and inspect the hard drive for data corruption.
- Diagnosed and determined system issues to route for repair in case of failure.
- Disassembled computer systems to troubleshoot and resolve hardware issues like opening the outer part of computer and also able to replace motherboard.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Installed computers and other devices individually and across networks, testing connections to support proper functioning.
- Detected and corrected error messages within software and hardware reporting systems.
- Trained users to operate and manage hardware and software.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Utilized password reset utility to unlock units with BIOS password locks.
- Built and repaired used computers according to schedule.
- Performed inventories on computers and computer repair equipment.
- Updated or installed software for customers to ensure computer efficiency sometimes in fort of them.
- Checked in computers and performed diagnostics for repair and even making the used computer looks like new to satisfy the users need by 100%.
- Educated customers on how to update computer automatically and manually and even how to update by keeping the original data save and at-home maintenance.
- Assisted customers with new computer and accessory purchases.
- Assisted and trained many new comers in company to build there confidence and to give them friendly environment and make them familiar with all the components and type of CPU, processor according to there speed and requirement.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
POST GRATUATE DIPLOMA - Wireless Networking
LAMBTON COLLEGE
Mississauga, ON04.2020
Master of Science - Computer Science
GURU NANAK DEV UNIVERSITY
PUNJAB05.2017
Skills
- Staff Training
- Team Building
- Teamwork and Collaboration
- Verbal and Written Communication
- Problem Resolution
- Goal Setting
- Computer Skills
- Calm Under Pressure
- Customer Service
- Decision Making
- Time Management
- Training and Development
- Team Leadership
- Work Planning and Prioritization
- Hardware Configuration
- System Upgrades
- Computer Configurations
- Functionality Testing
- Parts Replacement
- Software Reinstallation
- Technical Support
- Expense Reporting
Languages
English
Full Professional
Accomplishments
- Developed relationships with 10 new clients and typically exceeded sales goals by 100%.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve production and quality , earning recognition from upper management and financial reward.
- Mainly handling order of reputed clients like Microsoft because of quality and fulfillment of order before given time slot.
- Certificate of appreciation for being volunteer.
Timeline
Computer Repair Technician
CNB COMUTERS INC.
01.2020 - Current
POST GRATUATE DIPLOMA - Wireless Networking
LAMBTON COLLEGE
Master of Science - Computer Science
GURU NANAK DEV UNIVERSITY
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