Ramandeep Kaur
Riverview,NB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Centre Agent
Nordia
2022.10 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Supervisor
Petro V Plus
2021.06 - 2022.10
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Representative
Esso
2019.03 - 2021.06
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Education
Business Management - Business Management
Canadore
Brampton, ON09.2021
Human Resource Management - Human Resource Management
Humber College
Toronto, ON09.2020
Skills
- Time Management
- Microsoft Word
- Multitasking Abilities
- Fluent in English
- Customer Relations
- Dependable and Responsible
- Data Entry
Languages
English
Full Professional
Certification
- Licensed- Class5 license
- Have own car to commute
- Available full time
Timeline
Call Centre Agent
Nordia
2022.10 - Current
Supervisor
Petro V Plus
2021.06 - 2022.10
Customer Service Representative
Esso
2019.03 - 2021.06
Business Management - Business Management
Canadore
Human Resource Management - Human Resource Management
Humber College