Ramandeep Gill
Surrey,BC
Summary
Professional cleaner with strong focus on delivering high-quality results and maintaining cleanliness standards. Skilled in maintaining both public and private spaces to ensure cleanliness and safety.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with customer service, inventory management, and sales support. Utilizes effective communication skills to enhance team collaboration and customer interactions. Knowledge of retail operations and product merchandising to drive store success.
Overview
6
6
years of professional experience
Work History
Janitorial Cleaner
Trust Clean, 33 W Pender St.
02.2024 - 11.2024
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Emptied trashcans and transported waste to collection areas.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Collaborated with fellow janitorial staff members to distribute tasks evenly and ensure comprehensive cleaning coverage.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Enhanced overall appearance of the building with thorough dusting and polishing of surfaces.
Customer Service Representative
Big Bazar
12.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Crew Member
Burger Bar
01.2019 - 09.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Certificate in Human Resource Management - Human Resources Management
British Columbia Institute of Technology
Burnaby, BC09-2025
Skills
- Floor cleaning
- Window cleaning
- Multi-site service
- Customer service
- Teamwork and collaboration
- Active listening
- Product knowledge
- Order processing
- Store maintenance
- Product sales
Accomplishments
*Successfully trained new cleaning staff, enhancing overall team performance.
- Resolved product issue through consumer testing.
*Adapted to various cleaning environments, maintaining high standards in both residential and commercial settings.
* Consistently received high customer satisfaction ratings for maintaining high-quality cleaning standards.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- handle the customers and prepare the food
- Supervised team members.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Janitorial Cleaner
Trust Clean, 33 W Pender St.
02.2024 - 11.2024
Customer Service Representative
Big Bazar
12.2021 - 12.2022
Crew Member
Burger Bar
01.2019 - 09.2021
Certificate in Human Resource Management - Human Resources Management
British Columbia Institute of Technology
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