Raman Rai
Summerside,PE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Document Processing Clerk
Canada Revenue Agency
06.2023 - Current
- Scans documents using high-end scanners to capture an electronic image of each document and produce a research tool customized to the needs of the investigator.
- Reassembles documents to their original state.
- Performs quality control reviews at the various stages of the imaging process.
Customer Service Specialist
IO Solutions Call Center
09.2022 - 11.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Clerk
Laura Cannon Services Inc.
01.2020 - 06.2023
- Helped Large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem- Solving.
- Issued receipts and processed refunds, credits, or exchanges.
Education
Computer Systems Technician- Software Engineering
Sheridan College Institute of Technology And Advanced Learning
Brampton,ON11.2018
Skills
- Customer Service
- Good Communication Skills
- Time management
- Project Management
- Active Listening
- Critical Thinking
- Excellent and practiced knowledge in Microsoft Office
Timeline
Document Processing Clerk
Canada Revenue Agency
06.2023 - Current
Customer Service Specialist
IO Solutions Call Center
09.2022 - 11.2023
Customer Service Clerk
Laura Cannon Services Inc.
01.2020 - 06.2023
Computer Systems Technician- Software Engineering
Sheridan College Institute of Technology And Advanced Learning
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