RamaN Kaur
Surrey,BC
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Cash Money (Curo Canada Corp)
Surrey, British Columbia
04.2016 - 01.2025
- Coach, manage, mentor, and onboard new and existing team members to ensure that they succeed.
- Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards
- Generate new and repeat sales of company products and services
- Prepare and maintain a variety of sales status reports, including activities, closings, follow-up and adherence to department and company goals
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Educational Assistant
Woodward Hill Elementary School (Practicum)
Surrey, British Columbia
09.2023 - 12.2023
- Ensuring a safe learning environment for all students by avoiding triggers that may escalate special needs students’ inappropriate behaviors and implementing recognized behavior management techniques.
- Developed instructional materials appropriate for different grade levels.
- Collaborated with teachers to develop lesson plans that are tailored to each student's learning style and academic level.
- Prepared classroom materials and educational resources for daily lessons.
- Promoting personal health and hygiene by assisting with toileting, feeding, and general cleanliness; assisting with the administration of student medication as indicated on medical forms.
Assistant Manager
Tim Hortons
Saskatoon, Saskatchewan
10.2012 - 09.2015
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
Education
Diploma - Education Assistant
Western Community College
Surrey12-2023
Post Graduate Diploma - Financial Planning
Centennial College of Applied Arts And Technology
Flamborough, ON08-2011
Bachelor's Degree - Bachelor of Commerce
Panjab University
Punjab INDIA01-2009
Skills
- MS office proficient
- Supervision and leadership
- STAS Software Proficiency
- Multitasking and organization
- Problem-solving
- Operating system expertise
- Resource management
- Critical thinking
- Quality assurance testing
- Staff training and development
- Cross-functional teamwork
- Policy and procedure development
- Customer relationship management (CRM)
- Verbal and written communication
- Conflict resolution
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- First Aid/CPR
- NVCI (Nonviolent Crisis Intervention)
- POPARD (Provincial Outreach Program for Autism & Related Disorders)
- Computer Applications
References
References available upon request.
Timeline
Educational Assistant
Woodward Hill Elementary School (Practicum)
09.2023 - 12.2023
Store Manager
Cash Money (Curo Canada Corp)
04.2016 - 01.2025
Assistant Manager
Tim Hortons
10.2012 - 09.2015
Diploma - Education Assistant
Western Community College
Post Graduate Diploma - Financial Planning
Centennial College of Applied Arts And Technology
Bachelor's Degree - Bachelor of Commerce
Panjab University
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