Hi, I’m
Jennaye Rose
Manager
Toronto,ON
"We are not human beings having a spiritual experience. We are spiritual beings having a human experience.”
– Pierre Teilhard de Chardin
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
years of professional experience
Work History
FIKA
Store Manager
2023.04 - Current (1 year & 5 months)
Job overview
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared daily reports on sales figures, expenses, profits.
- Provided feedback on marketing campaigns to improve effectiveness.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
Kush Korner Cannabis
Assistant Manager
2022.07 - 2023.04 (9 months)
Job overview
- Supervise all team members and activities that take place on the sales floor and in the back of house
- Aid in customer diffusing conflicts and interpersonal conflicts with team members
- Monitor in-store sales and be solution-focused with increasing sales results and all issues and inquiries.
- Creating a healthy, seamless company culture, increasing product education with team members and clients
- Researching and implementing new systems to increase efficiency, productivity and sales.
- Opening and closing the tills, the store and performing mid-shift audits
- Completing seamless shift changes and updating all staff about events, promotions and sales in-store
- Processing payments on POS systems, preparing and processing pick-up orders
- Training all staff on new products and new initiatives being implemented
- Providing updates about new products and new research being released
- Providing the rest of the management team with weekly sales updates, issues in store, product being requested, new initiatives and new research being released.
- Hire and train new staff on our standard operating procedures, product in store
- Prioritizing instillment of safety in store and government compliance regulations
- Following up with all staff about current and new regulations based on the government standard and explain consequences
- Managing relationships with all brand representatives to hear about events, new products, product reviews and for product returns
- Creating network opportunities and build connections with clients and brand representatives
- Performing daily inventory counts, verifying all discrepancies then performing inventory adjustments and preparing necessary documentation .
- Creating and completing product orders and purchase order. Create and add all new products into the Inventory system
- Preparing, verifying and receiving inventory shipments
- Updating all POS devices, customer menus, and audits
- Collecting and filing all invoices, advanced shipment notices and packing slips
- Preparing and cleaning display cases, performing visual merchandising with new products
- Run margin reports and adjust prices as needed
- Update package dates and create stragegies for selling products that are not selling as well.
- Verify pricing margins and compare to competitors
- Run Canadian Compliance Reports and verify all products movement.
- Verify destruction log and perform product destruction, and submit reports to store owners
- Create and publish store schedules prioritizing business needs and employee availability
- Update and verify product package id’s, verifying and fixing product scanning issues
- Perform deep cleans of the store, staff room, vault and employee washroom
- Update store website with sale products and new events in store
- Observing customer needs, budget and experiences to best serve them and find what suits their needs
- Creating client and employee giveaways or competitions in store to increase employee engagement and motivation
- Creating organizational and operational advancements to increase store productivity and effciency
- Organizing and filing all staff documentation and terminated employee information
- Filling and submitting incident reports and overage/shortage reports for our tills.
Fire & Flower
Team Lead
2022.05 - 2022.07 (2 months)
Job overview
- Supervise all team members and activities that take place on the sales floor and in the backroom
- Aid in customer conflicts and interpersonal conflicts with team members
- Monitor sales and KPI’s in store and be solution focused with in store issues or increasing KPI’s in store
- Creating a healthy, seamless work environment, increasing product education with team members and clients
- Researching and implementing new systems to increase productivity and store numbers
- Opening and closing the tills and store, complete seamless shift changes and coaching in team members on daily sales goals and KPIs
- Process payments using POS system Cova, motivate the team to achieve all store and personal goals and coaching them on where and how to improve
- Hiring new team members and
Ashario
Team Lead
2021.12 - 2022.03 (3 months)
Job overview
- Supervise all activities that take place in front and back of house, listen to customer complaints, diffuse tense situations and resolve any customer-facing issues. Open and close the store and tills, facilitate seamless shift turnovers. Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis. Process customers' payments using the dispensary's Point of Sale (POS) system.
- Communicate store goals and targets clearly, motivate all team members to achieve targets and aid in product education and how to achieve goals. Ensure the dispensary is clean and well-organized at all times.
- Coach and train new or existing associates on cannabis products, different systems being set in place for front and back of house, educate on sales tactics and how to increase results. Perform product education sessions with associates when receiving new products.
- Perform weekly inventory count, investigate all discrepancies and verify that they are genuine, cross reference inventory counts and prepare paperwork to send to head office. Observe sales and stock levels of key items & regular products and create order lists.
- Create organization systems for the front and the back of house to ensure the back room flows seamlessly and is optimal for store function. Receive and organize all new products, prepare and process necessary paperwork. Merchandise all products in display cases.
Lululemon
Educator and Expeditor
2021.10 - 2021.12 (2 months)
Job overview
- Educator: Educate guests on products in store, attend to their individual needs and create the opportunity for outfits and for different education. Cleaning the store, closing guest sales, restocking return items and fitting room items, and completing online orders. Ensure the store is up to standard. Ensure guest fitting room experiences are amazing, execute hemming and special requests, and perform product demos.
- Expeditor: Pull items for replenishment, process them for the floor and organize the backroom. Analyze shipping logs to see how many units are set to arrive, and pre-prep for shipment. Perform box count and processing items for the floor, putting new products out on the floor. Completing online orders for ship and picking up in-store, processing hemming items, conducting and completing phone sales, and processing online sales for guests. Checking store inventory accuracy and investigating discrepancies.
Nike
Lead
2021.07 - 2021.10 (3 months)
Job overview
- Cashier: opening tills and counting the safe, process in store transaction on POS and mobile POS, sell add on products, re-stock returns, assist with any inquiries, using mobile devices when needed, ensure cash wraps are fully stocked with operational supplies and add-ons.
- Apparel: sell clothing items, ensure the sales floor is clean and meets store standards, provide product knowledge to customers, restock items from the fitting rooms, assist customers with product inquiries.
- Visual Merchandiser: execute new initiatives, floor sets and mannequin changes, prepping display product, making sure each section is up to standard, setting and maintaining store standards, build and maintain knowledge of visual merchandising strategies and current trends, responsible for VM Equipment (i.e., Sale signage, shelves, hangers, size beads, etc.)
- Back of House: perform box counts and validate against shipping lists and report any discrepancies, shortages, or damages. Hang and tag new product, organizing the back room and scanning the items into inventory, running product to the floor for customers, replenish items for sales team, organize back room based on key volume drivers and store needs
- Other duties: cleaning employee and customer washrooms, cleaning the staff room, organizing the offices, cleaning the sales floor, prepping the fitting rooms with key volume drivers, cleaning out the fitting rooms of hangers and left over products. organize covid assessments and employee time sheets.
Dynamite
Key Holder
2021.03 - 2021.06 (3 months)
Job overview
- Duties: cleaning employee and customer washrooms, cleaning the staff room, organizing the offices, cleaning the sales floor, prepping the fitting rooms with key volume drivers, cleaning out the fitting rooms of hangers and left over products
- Organize covid assessments and employee time sheets
- Opening and closing store: counting and balancing tills, visual merchandising, daily paperwork, counting safe, ensuring location meets store standards, alarm setting/disarming/testing
- Online order fulfillment: picking, packing and shipping
- Store loss prevention representative: employee purchase verifications, stock/inconsistency reporting to head office, testing anti-theft system, collaborate with Loss Prevention Regional Director to assist with theft prevention plans and policies
- Assist cashiers in periods of high customer volume
- Identifying problems with working conditions and reporting them to management
- Offering support and training to new employees, scheduling and coaching
- Assist customers: performing product demonstrations, solving issues, rectifying inconsistencies, assisting with phone inquiries, and managing escalated situations
- Assuming managerial responsibilities in the event of management absentees, store/cash audits, responding to emails., Assist clients, process online orders and in person transactions
- Copy Center Associate: Create posters, manage online order design and fabrication, order management
- Aisle Associate: Sell products, extended warranty plans on technology and chairs
- Stock shelves, unload freight, and assist customers.
Sportchek
Key Holder
2019.01 - 2021.01 (2 years)
Job overview
- Fulfill online orders: pick & pack items, label and prepare shipments
- Sales Associate: Assist customers with all inquiries including pricing, sizes, locating items, upcoming sales
- Stock Team: Shipping, receiving, hang & tag clothing items
- Visual Merchandiser: Redesign sections based on season, fold and organize each section, dress mannequins based on seasonal store standards
- Footwear lead: Review schedule and create planner for employees so they know where they need to be
- Putting up weekly/bi-weekly sales, visual merchandiser responsibilities, adjust inventory, assist customers with inquiries, general cleaning.
Staples
Cashier, Aisle Associate, Copy Center Associate
2019.01 - 2020.01 (1 year)
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Built and maintained relationships with peers and upper management to drive team success.
- Prioritized workload to achieve maximum output and meet customer deadlines.
- Operated printing equipment to produce print jobs with PC, CTP, binding equipment, punching and cutting.
- Copied documents and handled binding for finishing work.
- Received merchandise into warehouse, relocated products using pallet jacks and processed orders for shipment.
- Adjusted equipment and computer interface to print various sized projects using different paper stocks.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Investigated and resolved issues to drive better service for customers and employees.
Furniture Medic— Office Manager
2016.01 - 2019.01 (3 years)
Job overview
- Assist clients with fabric and design selections
- Respond to phone and email inquiries
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Manage agendas/travel arrangements/appointments etc
- For the Store
- Manager
- Budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Assist the Store Manager in planning and implementing strategies to attract customers and coordinate daily customer service operations (e.g
- Sales processes, orders and payments)
- Monitor and maintain store inventory
- Supervise, coach, motivate and support staff to perform their best, suggest sales training programs and techniques
- Ensure all employees adhere to the company's policies and guidelines
- Manage client project budgets and resources
- Communicate with clients and evaluate their needs, analyze consumer behavior and adjust product positioning in the showroom
- Research emerging fabrics and utilize information to update offerings
- Create sales reports, analyze and interpret data (including revenues, expenses and competitive landscape)
- Conduct regular inventory audits and ensure the store is functional and presentable.
Education
Newtonbrook Secondary School , Toronto, ON
High School Diploma
01.2020
Skills
- Able to prioritize
- Adaptable
- Computer literate
- Dependable
- Detail oriented
- Diligent and responsible
- Attitude
- Excellent interpersonal skills
- Flexible
- Multitasking
- Outstanding organization
- Presentable demeanor
- Solution focused
- Takes Initiative
- Entrepreneurial
- Creative and innovative
- Risk Management
- Customer Service Management
- Revenue Generation
- Team Development
- Operations Management
- Supply Ordering
- Shift Scheduling
- Competitor Monitoring
- Payroll Management
- Project Management
- Loss Prevention
- Inventory Management
- Employee Training
- Talent Recruitment
- Vendor Management
- Sales Strategies
- Policies and Procedures
- Leading Staff Meetings
- Cash Management
- Performance Reviews
- Relationship Building and Management
- Program Administration
- Budget Development
- Security System Monitoring
- Outstanding Written and Verbal Communication Skills
- Leadership Development
- Friendly and Positive
- Order Management
- Process Improvements
- Program Implementation
- Special Events
- Advertising and Marketing
- Product Merchandising
- Strategic Thinker
- Database Management
- Culture Development
- MS Office Proficient
- G Suite Proficient
- Sales Expertise
- Maximizing profitability
- Strategic thinker
References
References available
upon request.
Interests
- Graphic Design
- Astrology
- Animals and Animal Care
- Acrylic Nail Design
- CRM systems
- Website Development
- Digital Marketing
- Hiking
- Traveling
- Driving
- Mental Health
- Hair Braiding and Styling
- Online Automation
Languages
French
Full Professional
Accomplishments
- Created a highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Improved delivery of customer service by coaching, realizing an overall increase in customer satisfaction and cost efficiency.
- Created business cards and social media posts to increase brand recognition.
- Drove our store UPT up 15% while at Fire and Flower.
- Obtained top sales numbers and customer recognition in the company.
- Created and developed store brand and brand awareness at Kush Korner.
- Started my own online business which included creating and designing a website. Automating all client communications and invoicing methods. Automated all social media posts and increased my online presence with automation.
- Aided in implementing new CRM software, ERP software and WMS.
- Setting up and managing trade shows and events.
- Mentored individuals in their personal/mental health journeys.
- Client outreach and resourcing.
- Event Planning
- Company photography.
Affiliations
- Provincial Speech Competition 2018- French speech competition
- Won 3rd place
- Provincial winners High School Rugby 2018- Played with Prince of Wales Collegiate
- Won 1st place
- Most Improved Rugby Player 2018- Gonzaga Regional High School
- Rugby Team Captain 2018-2019 - Gonzaga Regional High School
- Football Team Manager 2019-2020 - Newtonbrook High School
- Created multiple businesses through middle school and high school
- Volunteered at retirement homes - Paradise Elementary and Gonzaga Regional High School
- Volunteered in the ESL department - Gonzaga Highschool
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
FIKA
2023.04 - Current (1 year & 5 months)
Assistant Manager
Kush Korner Cannabis
2022.07 - 2023.04 (9 months)
Team Lead
Fire & Flower
2022.05 - 2022.07 (2 months)
Team Lead
Ashario
2021.12 - 2022.03 (3 months)
Educator and Expeditor
Lululemon
2021.10 - 2021.12 (2 months)
Lead
Nike
2021.07 - 2021.10 (3 months)
Key Holder
Dynamite
2021.03 - 2021.06 (3 months)
Key Holder
Sportchek
2019.01 - 2021.01 (2 years)
Cashier, Aisle Associate, Copy Center Associate
Staples
2019.01 - 2020.01 (1 year)
Furniture Medic— Office Manager
2016.01 - 2019.01 (3 years)
Newtonbrook Secondary School
High School Diploma
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