Ralu Onogomuho
Calgary,AB
Summary
Forward-thinking Operations Specialist bringing over 11 years of expertise in Customer Relations for Banking sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
11
11
years of professional experience
Work History
Transaction Services Supervisor
Guaranty Trust Bank
09.2021 - Current
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improve customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increase team productivity by implementing efficient workflows and setting clear expectations for staff members.
Vault Custodian
Guaranty Trust Bank
10.2017 - 09.2021
- Minimized risk by collaborating closely with bank security personnel to maintain vigilance over potential threats.
- Ensured timely response to audit requests by keeping well-organized files for both internal and external review purposes.
- Developed a strong working knowledge of state and federal regulations pertaining to the handling and storage of valuables in a financial institution setting.
- Contributed to overall branch success through cross-functional collaboration on various initiatives, such as marketing campaigns or process improvements.
Customer Service Officer
Guaranty Trust Bank
03.2013 - 10.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Bachelor Of Science - Biochemistry
Ambrose Alli University
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
English
Native or Bilingual
Timeline
Transaction Services Supervisor
Guaranty Trust Bank
09.2021 - Current
Vault Custodian
Guaranty Trust Bank
10.2017 - 09.2021
Customer Service Officer
Guaranty Trust Bank
03.2013 - 10.2017
Bachelor Of Science - Biochemistry
Ambrose Alli University