Adedolapo Abolore Oshineye
Regina,SK
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
17
17
years of professional experience
Work History
Transaction Services Supervisor
Guaranty Trust Bank PLC, Ikoyi, Lagos
01.2017 - 05.2023
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Transaction Officer
Guaranty Trust Bank PLC, Oregun, Lagos
04.2006 - 01.2017
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Operated computers programmed with accounting software to record, store and analyze information.
- Maintained, organized and stocked teller window areas.
- Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
- Examined financial statements and records to collect important details and verify calculations.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Monitored transactions and customer behavior to identify signs of fraud.
- Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Education
Post-Degree Certificate - Financial Services
Saskatchewan Polytechnic
Saskatoon, SK03.2025
Bachelor of Science -
University of Lagos, Akoka
Nigeria08.2013
Ordinary National Diploma -
Kwara State Polytechnic
Kwara, Nigeria.08.2003
Skills
- Emotional Intelligence
- Inspection Management
- Progress Monitoring
- Organizational Systems
- Performance Feedback
- Experience Management
- Microsoft Office
- Job Assignments
- Corrective Actions
- Special Assignments
- Assisting Dispatch
- Motivational Leadership
- Confidentiality Requirements
- Project Requirements
- Educational Opportunities
- POS Transactions
- Information Updates
- Personnel Protection
- Outstanding Prioritization Skills
- Customer Care
- Customer Feedback
- Team Meetings
- Maintaining Clean Work Areas
- Excellent Personal Service
- Supervisor Collaboration
- Operational Efficiency
- Handling Complaints
- Write Reports
- Administration and Operations
- Report Preparation and Analysis
- Customer Service Management
- Supervision
Timeline
Transaction Services Supervisor
Guaranty Trust Bank PLC, Ikoyi, Lagos
01.2017 - 05.2023
Transaction Officer
Guaranty Trust Bank PLC, Oregun, Lagos
04.2006 - 01.2017
Post-Degree Certificate - Financial Services
Saskatchewan Polytechnic
Bachelor of Science -
University of Lagos, Akoka
Ordinary National Diploma -
Kwara State Polytechnic
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