Ralph Gracia
Terrebonne
Summary
Highly skilled and motivated user acceptance tester with a strong background in software development. Proficient in designing and implementing test cases for all phases of testing, including preproduction, production, regression, and final testing. Committed to delivering a flawless agent and client experience throughout the entire product lifecycle.
Overview
14
14
years of professional experience
Work History
User Acceptance Tester
Telus
8885 Route Transcanadienne , Saint-Laurent , QC
05.2022 - Current
- Performed all critical , high , medium and low test cases in Montreal onsite testing for 5G Stand Alone project
- Implemented the new platform for Telus Stream Plus On Demand with focus on documenting defects, testing payments , identifying bottlenecks and executing test cases for all devices (iOS, Android and Desktop)
- Writing, editing and correction of french verbiage on all projects
- Continued launching, maintenance and updating via test cases for application Mobile Virtual Network Enabler impacting 924 000 clients
- Executed test cases for new GUI platform (taking over for the legacy Redknee) that will manage and run all accounts for Koodo Prepaid and Public Mobile
Loyalty and Retention Specialist
Telus
8885 Route Transcanadienne , Saint-Laurent , QC
01.2011 - 11.2024
- Build and create strategies and customized solutions that convince clients to remain with Telus
- Keep inbound cancellation ratio under 13%
- Overachieve in key metrics such as : after call work; hold time; aux 0 ; aux1; bottom two box ; BCA ; value gen
Subject Matter Expert
Telus
8885 Route Transcanadienne , Saint-Laurent , QC
09.2021 - 05.2022
- Trainer for new recruits
- Teacher of Telus values
- Facilitator of integration of new team members
- Complete daily follow through to instill best practices and how to in new agents
Health and Safety - Elevator Coordinator
Telus
8885 Route Transcanadienne , Saint-Laurent , QC
07.2016 - 03.2020
- Make my way to the elevators to insure help for those that need to be evacuated: i.e disabled person, pregnant person..
- By communicating with the fire safety supervisor to idle elevator to the correct floors
User Acceptance Tester
Telus
8885 Route Transcanadienne , Saint-Laurent , QC
01.2015 - 01.2020
- Overachieved set expectations by at least 20% per year on all projects i was assigned
- Daily launching, maintenance and updating via test cases for application Mobile Virtual Network Enabler impacting 924 000 clients
- Writing, editing and correction of french verbiage on all projects
- Building of test cases in HP Quality Center 10 to manage applications and systems
- Find computer failures to fix and input solutions
- Completed test cases that insured transition between previous Online Offer Manager and the new Mobile Sales System used by agents and dealers in order to activate or renew 10.2 million clients of Telus
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
Subject Matter Expert
Telus
8885 Route Transcanadienne , Saint-Laurent , QC
01.2013 - 01.2015
- Trainer for new recruits
- Teacher of Telus values
- Facilitator of integration of new team members
- Complete daily follow through to instill best practices and how to in new agents
Education
Certificate of Business Administration -
École des Hautes Études Commerciales
Bachelor degree - Social Economics
Collège Stanislas
Skills
- Critical defect identification and analysis
- Team player with both onshore and offshore colleagues
- Great time table management in meeting tight deadlines on multi-tiered projects simultaneously
- Possesses excellent verbal and written communication skills in both English and French
- Shows initiative, organization, and quick thinking
- Exhibits Strong Punctuality
- Minimal Supervision Proficiency
- Vast experience in testing management tools, mobile apps and web integrated services
- Great sense of prioritizing critical testing over other tasks
Languages
French
Native or Bilingual
English
Native or Bilingual
Hobbies and Interests
- Sports (tennis, snowboarding, social dancing)
- Real estate
Timeline
User Acceptance Tester
Telus
05.2022 - Current
Subject Matter Expert
Telus
09.2021 - 05.2022
Health and Safety - Elevator Coordinator
Telus
07.2016 - 03.2020
User Acceptance Tester
Telus
01.2015 - 01.2020
Subject Matter Expert
Telus
01.2013 - 01.2015
Loyalty and Retention Specialist
Telus
01.2011 - 11.2024
Bachelor degree - Social Economics
Collège Stanislas
Certificate of Business Administration -
École des Hautes Études Commerciales