Aleya Wight
Parry Sound,Canada
Summary
Perceptive User Acceptance Tester with a strong background in testing processes. Recognized for meticulous testing and bug identification, even under tight deadlines, contributing to the successful launch of software projects. A reliable team member prioritizing effective communication and adaptability. Skilled in designing test plans and procedures, equipping and training newer colleagues. Actively participates in design reviews to provide early input on functional requirements and potential issues. Additionally, supports the Automation team by assisting in the creation of new tools.
Experienced in managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Demonstrates a proven track record of fostering strong client relationships and implementing successful financial strategies. Possesses extensive knowledge in secured and unsecured loans, complemented with completion of the Mortgage Agent Course.
Overview
13
13
years of professional experience
1
1
Certification
Work History
User Acceptance Tester
Goeasy
01.2024 - Current
- Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
- Delivered exceptional results by adhering to strict deadlines while maintaining high standards of accuracy and precision in testing activities.
- Collaborated with cross-functional teams to develop comprehensive test plans, improving overall product quality.
- Developed custom test scripts based on user requirements that consistently met project goals within budget constraints.
- Developed strong working relationships with developers and project managers, fostering effective communication for efficient problemsolving.
- Consistently provided clear, concise feedback to development teams regarding identified issues and potential improvements.
- Acted as a liaison between developers and users throughout the entire development lifecycle to provide valuable insights into user expectations.
- Effectively managed priorities while juggling multiple projects simultaneously in fast-paced environments.
- Assisted in the creation of comprehensive documentation outlining test strategies, methodologies, and results for future reference and analysis.
- Streamlined the bug reporting process, expediting issue resolution and enhancing team efficiency.
- Fostered a positive team environment by actively participating in meetings, sharing knowledge, and contributing to the professional growth of colleagues.
- Supported the development of high-quality products, performing extensive functional, integration, system, regression, performance, compatibility tests on various platforms.
- Contributed to a higher rate of successful software releases by identifying and resolving potential user issues in advance.
- Identified and resolved critical bugs, ensuring smooth application performance for endusers.
Division Support Representative
Goeasy
09.2023 - Current
- Adapted and executed all previous role tasks to meet the needs of the division.
- Assumed Divisional Manager (DVP) duties while all management was abroad, maintaining operational continuity.
Region Support Representative
Goeasy
04.2023 - Current
- Provided support to regional branches in managing loan applications and customer service.
- Visited numerous sites to provide training to new hires and underperforming team members, often requiring travel of more than 5 hours.
- Independently identified and managed tasks to ensure timely completion and efficiency.
- Enabled locations to meet their targets by delivering tailored loan consulting services.
- Built positive relationships with customers by offering best financing and product options for unsecured and secured loans
- All duties from FSR and BM roles also
Branch Manager
Goeasy
10.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Submitted loan applications to underwriter for verification and recommendation.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
Financial Services Representative
Goeasy
01.2021 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
- Maintained updated records of all financial transactions to support traceability.
- Conducted regular reviews of client portfolios to ensure alignment with risk tolerance and investment objectives.
- Developed and maintained strong client relationships to understand financial goals and provide tailored advice.
Warranty Administrator
Gordon Bay Marine
03.2017 - 12.2019
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Processed claim paperwork and followed up on missing information to complete processing.
- Conducted regular audits of warranty work orders to ensure compliance with manufacturer guidelines and maintain dealership reputation for quality service delivery.
- Maintained detailed service and customer records.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Enhanced customer satisfaction by promptly addressing and resolving warranty claims.
Cashier
Wright’s Marina – Store/ Cleaning/ Yard/ Office
01.2015 - 01.2016
Hotel Front Desk Attendant
01.2013 - 01.2014
Counsellor
YMCA Day Camp
01.2012 - 01.2012
Deli/Customer Service Specialist
01.2012 - 01.2012
Education
High School Completion -
PSHS
Parry Sound01-2013
Skills
- Highly Motivated and self-driven
- RTM, Test Case Creation and execution
- Functional, Regression, Automation, Legacy, End-to-end Testing
- Teamwork and collaboration
- Customer service
- Time management
- Highly detail-oriented and organized
- Credit analysis
- Financial reporting and analysis
- Resource allocation
- Customer relationship development
- Staff training and collaboration
Certification
- Mortgage Agent Course REMIC 2022 January
Timeline
User Acceptance Tester
Goeasy
01.2024 - Current
Division Support Representative
Goeasy
09.2023 - Current
Region Support Representative
Goeasy
04.2023 - Current
Branch Manager
Goeasy
10.2021 - Current
Financial Services Representative
Goeasy
01.2021 - Current
Warranty Administrator
Gordon Bay Marine
03.2017 - 12.2019
Cashier
Wright’s Marina – Store/ Cleaning/ Yard/ Office
01.2015 - 01.2016
Hotel Front Desk Attendant
01.2013 - 01.2014
Counsellor
YMCA Day Camp
01.2012 - 01.2012
Deli/Customer Service Specialist
01.2012 - 01.2012
- Mortgage Agent Course REMIC 2022 January
High School Completion -
PSHS
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